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How I Learned To Deal With Complaints on Twitter

I’ve been working in Social Media for awhile and I’ve been fortunate  enough to avoid dealing with…them. You know them: Angry Twitter  Clients. One aspect of your customer service or product is not to their  liking and they will let you know in a tirade on a very public forum. A  majority of the time […]

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Top Five Social Media Trends Ahead for 2015

The holidays are behind us and a brand new year ahead!  Here are the top five Social Media trends to look out for in 2015. A Focus on Communities:  During the year we can expect to see niche communities that bridge online with offline. This is the next step toward social conversions moving beyond ‘Likes.’ These specialized […]

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5 Blog Ideas to Crank Out Killer Content

Many content strategies center on a blog. I know ours does at 360Connext. Our blog is the hub of our thought leadership, our reactions to current events, our “x marks the treasure” spot on our social media map! I write several times a week and I’m often asked where we come up with our content. […]