Win 2 Tickets to Live in the Vineyard by Sharing Your Expression of Love

Do you love live music and great wine as much as we do? Are you into social media, perhaps even a little too much? Then this is your chance to join a select group of other social media leaders from Social Media Club and our good friends from Southwest Airlines for a weekend of friendship, wine, […]

Social Media Crisis Communications: Southwest Rapid Rewards Backlash

As you’ve probably heard, especially if you are a frequent flier, Southwest Airlines has “improved” its rewards program and it is causing quite a stir in the social media world. Southwest wanted to kick off its nearly 40th year of business with a brand-new rewards program.  The All-New Rapid Rewards Program allows fliers to redeem […]