To my great chagrin, I find I am as guilty as anyone of drawing shallow conclusions about the role and value or social media in a marketing plan. I read this article in Ad Age about an Australian study whose research proved that no more than 1% of fans actually engage with brands on Facebook. In other words, fans may "like" your page, but it's pretty meaningless, because they don't talk about you.
So, I concluded, why spend a lot of time on Facebook, especially if you are a small business with limited resources. And I wrote that on Google+, home of the serious conversation.
...






