Five tactics B2B companies can use to strengthen key customer relationships
Building a successful B2B business requires many things, from quality products and services to effective sales, marketing and distribution. But building a successful B2B business with staying power also typically requires something more: strong customer relationships.
Customer relationships are important for a variety of reasons. They can help ward off advances from competitors, for instance, and serve as the basis for something that can only be earned — trust.
Unfortunately, many companies don’t maximize their opportunities to strengthen relationships with their customers. The good news: there are a number of ways to do so and many of them require little more than recognition that they exist.
Here are five tactics B2B companies can use to strengthen their relationships with important customers.
1. Do a case study
Case studies are powerful tools for B2B companies because, when compelling, they demonstrate how actual customers are using your wares to improve their business. But beyond this, asking key customers to be the subject of a case study has other intangible benefits too, such as signaling to the customers that they’re important to you and that you’re proud of how they’re using your products or services. – href="http://econsultancy.com/us/blog/11164-five-tactics-b2b-companies-can-use-to-strengthen-key-customer-relationships?utm_medium=feeds&utm_source=blog">Five tactics B2B companies can use to strengthen key customer relationships by Patricio Robles
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