Social Media Journal

Submitted by Justice Mitchell on Thu, 05/23/2013 - 11:11am

I'm going to dispel a social media fallacy right now: Not only is it OK to delete a comment, post or thread – in some cases you should.

Suddenly the granite of the social media Commandments is showing its age. "Thou shalt not delete a user comment!" It can be done, and it can be done in a proper fashion.

delete_you.jpg?format=500w

"You can get a head start by publishing a community guidelines document explaining what will and won't get deleted." – John Frost, TheDisneyBlog.com

Submitted by Sarah Worsham on Thu, 05/23/2013 - 9:08am

There’s a great article over on Duct Tape Marketing today about metrics to use to determine success on Facebook:

Feeling a bit lost with your Facebook Page insights? Good. href="https://www.facebook.com/help/336143376466063/">Facebook Insights terminology was not built for humans, and now that we know you are not a killer robot from Mars, we’ll help you measure your Facebook Page’s performance without drowning in all that robotic Martian muck. – href="http://www.ducttapemarketing.com/blog/2013/05/23/successful-on-facebook/">The 6 Metrics That Determine Your Success On Facebook by Emeric Ernoult

Submitted by Andy Sernovitz on Thu, 05/23/2013 - 8:00am

[Welcome back to the Damn, I Wish I'd Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]

Customer service isn’t just about fixing problems after they happen — it’s also about proactively making sure your customers are happy. Sometimes, that means anticipating what could go wrong, preparing to surprise and delight, or showing you understand even the smallest part of their experience.

Here are three ways to give your customers a great reason to talk about you:

1. When they’ll be delayed
2. When they’re going to forget
3. When they’re celebrating
4. Check it out: Tip of My Tongue

Submitted by Dan Holden on Thu, 05/23/2013 - 12:44am

A 10-step proposal for responding to hurricanes, floods, tornadoes and wild fires.

Note: This idea was triggered watching a news report which noted there were no storm shelters in any of the schools or public buildings in Moore, Oklahoma to protect children and others from a devastating F5 tornado.

Submitted by Nilesh Jethwa on Wed, 05/22/2013 - 3:16pm

In the new release of InfoCaptor Enterprise, we added some very useful features.

1. Ability to connect to Postgres SQL

2. Ability to connect to Pervasive database

3. Test Database connections before adding them to the system.

Infocaptor works will all types of JDBC and ODBC connections. So if you need to connect to DB2 or say Firebird database, then download the jdbc drivers from the vendors website and place them in the tomcat/lib directory and then use the "Other JDBC" (in figure below)

Submitted by Adrian Roselli on Wed, 05/22/2013 - 1:42pm

The image on the left is IE10 in desktop view, on the right is IE10 in Metro view, both on the same device and at the same dimensions and screen resolution.

I worked pretty hard on our corporate site to test on as many devices and browsers as possible, trying to ensure that m

Submitted by Shaun Amanda Herrmann on Wed, 05/22/2013 - 1:07pm

In the aftermath of a natural disaster, social media can prove to be not only useful, but heartwarming.

At the time of this writing, over 11,500 people on Facebook joined a new group, “May 19 2013 OK TORNADO DOC & PICTURE RECOVERY,” . Due to an overwhelming response, the group created a more organized page (with the same name and content) dedicated to posting images of people’s priceless pictures and smaller items that were scattered throughout Oklahoma by the devastating tornado that hit Moore on Monday, May 20, 2013. People are also using the page to post donation, missing persons and family resources links, as well as loving words of encouragement. In times like this, helping people regain any semblance of their lives before the storm can make all the difference.

Submitted by Dave Linabury on Wed, 05/22/2013 - 12:40pm

I just realized that telling my dogs and cats, “I’m going out; be good” is translated in their minds as, “I’ll be gone long enough for you to hide the evidence of whatever you’re planning on destroying.”

Submitted by Ari Herzog on Wed, 05/22/2013 - 12:27pm

I was a dedicated Flickr Pro. I paid annual dues since 2007, most recently at $24.95 a year, for the privilege of uploading an unlimited quantity of photos and viewing zero ads on the Yahoo-owned photo sharing site. I uploaded 2,030 photos.

The bulk of my photos are from the first year under an older account. My newer uploads — over the past 12 months, anyway — are predominantly copies of photos that began on Foursquare or Instagram.

Submitted by Georgia Cross on Wed, 05/22/2013 - 12:20pm

I manage Social Media Club Nashville's Facebook Group page and have noticed more and more requests to join the group from fake Facebook profiles. It has gotten to the point that I have to look at each one to see if it is someone in the Middle East that just opened a Facebook page within the last week and has no friends or photos aside from their smiling profile pic.

Here are the common things I've noticed from the fakers AKA Facebook Zombies: