What Resonated in 2010
This is the time of the year when people start to look back on the previous year, and make predictions about what the coming year will hold. We thought we’d list for you our most visited and highly commented writings from 2010.
In one of our most widely viewed and repeated posts, Dion lays out the Social Business Power Map for us, and details the landscape, as well as where all of the current trends exist on the maturity scale.
by Tom Cummings
Have you ever talked to a frontline retail employee about a Facebook discount, or a Foursquare tip only to have them look at you like they have no idea what you’re talking about? You’ve interacted with a social media middleman.
The social intranet adds value to the organization through five mechanisms that traditional intranets do not embody. Lars gives some incredibly detailed advice on building a social intranet for your organization.
by Peter Kim
Social media is reaching the inflection point where experimentation is turning into serious business. It’s time for the serious players in this space to begin capturing value.
What are the potential risks when you outsource portions of your social initiatives? Caroline writes about what can be outsourced, what absolutely should not be outsourced, and what should be considered when thinking about outsourcing social functions.
Dave writes about the modern knowledge worker and the role of communication in the workplace.
For a few years now organizations have been largely experimenting with various internal and external social initiatives, tools, and technologies. It’s time to take stock of all these efforts, and get them strategically aligned with the business.
Caroline offers 7 lessons for planning your community, which may help you from turning into a Bridezilla yourself.
by Peter Kim
The voice of the customer is louder than ever today, amplified by the popular public social channels. This is both good and bad. Pete writes about the value of customer advocates.
In another highly retweeted post, Dion writes about the major trends that all organizations seeking to become 21st century digital natives should watch closely in 2010 and beyond.