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Getting a job in social media
Amy Edwards recently wrote a blog post titled "5 Reasons You're Not Getting That Social Media Job." Within the post, she describes five factors centered around visibility, action, discretion, commercial experience, and passion that are hindering people from obtaining the social media jobs of their dreams. Here is a summary of Amy's points with positive spins on each of them to help you realize how you can correct these mistakes, should you be making them.
1. Include links to your profiles!
Building a successful social media program
Discussions about the ownership of social media at the level of departments are archaic, exhausting and irrelevant, Christopher Barger, Christopher Barger, former Director, Global Social Media, at GM and author of The Social Media Strategist says . Social media marketing and the content marketing strategy often going with it are all about teamwork. By definition, there are various stakeholders involved.
The Social Business and Trust
In their book "Humanize", Jamie Notter and Maddie Grant write, “we have to be careful with the idea of trust because as an idea, it has achieved a status dangerously close to notions like motherhood and apple pie”. I agree.
Both authors emphasize trust is a very personal matter and point out how it is related to the parent-child bond. I agree again.Earning trust: culture, cultivation and responsibility
Experian: data on the need of a single customer view
Marketers know how important it is to use customer data in order to improve their results and customer satisfaction, the step towards brand advocacy. Research by Experian, shows 72% of respondents (UK) confirm this. As Experian says, ‘companies understand the importance of customer-centricity but fail to come to terms with data explosion’.
Customer Experience First: Social and CRM
It’s clear that optimizing customer experiences is becoming increasingly important in organizations. This is not only the case in marketing by the way. A Gartner report shows that customer experience has entered the top 10 of CIO technology priorities for 2012. Guess why? Indeed: because management wants it.
“The focus on the customer is increasingly important for business leaders, despite times of continued economic uncertainty and government austerity,” Gartner’s Jim Davies says.
He continues: “Effective leaders use technology to strengthen the customer experience regardless of the economic environment, and they see customers as the key factor in helping their business deliver growth and operational efficiency in 2012. They also understand that a new strategy is needed to embrace social and media trends.”
