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April 14th: Citizen Voices: Social Media’s Impact on Conventional News and Customer Care

The College of Arts and Sciences is pleased to announce that Tamara Wandel will present the sixth and final Andiron Lecture of the 2009-10 academic year. Wandel is an associate professor of communication at the University of Evansville. She holds a 2009-10 Fellowship with the Society for New Communications Research, a global think tank focused on advanced studies of new media and communications. Wandel’s most recent publications include a co-authored essay in Facebook and Philosophy (an Open Court publication due out later this year), a chapter in Social Communities, and an article regarding bereavement and online communities in the Journal of Public Relations Research. She teaches media writing, news copy editing, strategic public relations, and advanced reporting.

From participatory journalism to consumer-generated content, the landscape of citizen voices has been altered forever due to social media. The impact and immediacy of disseminating information is at once impressive and unnerving for media outlets and corporations. This lecture will discuss the results from two original research projects. The first focuses on a study undertaken to examine the frequency of use and preferences for social media by journalists. The second captures information on consumer usage of social media to learn about and share both positive and negative customer care experiences. Also examined is the impact customer care via social media has on corporations and organizations working within the context of an uncontrolled environment.

The lecture begins at 4:00 p.m.

Wednesday, April 14, 2010
Room 254, Eykamp Hall, Ridgway University Center, University of Evansville
A social gathering with beverages begins at 3:45 p.m.

For further information, call the series coordinator Dale Edwards at 812-488-2645
or the College of Arts and Sciences at 812-488-2589

Groups:
Chapters
United States
Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Cambodia
Canada
China
Costa Rica
Czech Republic
Denmark
Dominican Republic
Ecuador
El Salvador
France
Germany
Global
Greece
Iceland
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Malaysia
Mexico
Moldova
Mongolia
Morocco
Netherlands
New Zealand
Nigeria
Oman
Panama
Paraguay
Peru
Portugal
Puerto Rico
Qatar
Russia
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Tunisia
Turkey
Ukraine
United Arab Emirates
United Kingdom