Pune
Social Media : Best Practice ( Part 2 )
Submitted by Shikha Pakhide on Thu, 04/18/2013 - 5:18am
This is in continuation with the first post which I wrote on 19th Feb { http://socialmediaclub.org/chapter/pune/blog/social-media-best-practice}
(there was no intention to continue with the second part but sigh my problem was not solved )
I did receive immediate tweets / messages from the three brands in the question but after the standard message “We will revert to you and look into it “ nothing came up. It was really sad to see that these three brands lost the opportunity to mend the things. They might have thought the complaint caused by a bad experience at their outlet will die its natural death.
Anyways , I can just hope that other brands are not following into their footsteps and know how to close the loop on a customer complaint.
I read something very interesting related to this topic today : ( courtesy: http://bit.ly/10keZs5 )
Foursquare and you
Submitted by Shikha Pakhide on Mon, 04/15/2013 - 11:17pm
Unless you use an app , you will not understand how good or bad it is or how much relevant it is for you on a regular long term basis ..
Today is 16th April and it’s a Foursquare day(http://4sqday.com/)..Lets do a refresher one on what is Foursquare ?(https://foursquare.com/about/)
Foursquare is a free app that helps you and your friends make the most of where you are. When you're out and about, use Foursquare to share and save the places you visit. And, when you're looking for inspiration for what to do next, we'll give you personalized recommendations and deals based on where you, your friends, and people with your tastes have been.Whether you're setting off on a trip around the world, coordinating a night out with friends, or trying to pick out the best dish at your local restaurant, Foursquare is the perfect companion.
Social Media : Best Practice ( Part1 )
Submitted by Shikha Pakhide on Tue, 02/19/2013 - 4:33am
There are certain best practices we follow in our personal and professional lives in relation to the communication medium which we use.For example :
- You receive a call , but you are not able to take it.You give a call back to that person later when you are free
-You receive an email and if the sender has clearly mentioned that he needs certain answers from you , you reply back
- You receive a text message and depending on the nature of the message , you reply or do not reply
Social Media is no different in this regard.If a user didn't receive the kind of service / response which he was expecting from you and posts message on Social Media , a RESPONSE is REQUIRED.
Here I am referring to genuine displeasure and where a consumer is in his limits to post his unhappiness ( of course no bad words.I am a strong believer that no swear words should be used while posting your comments )
SMCPune's First Social Media Workshop
Submitted by Shikha Pakhide on Fri, 07/20/2012 - 6:10am
We wanted to do this for quite some time and bring more value to our members , our fans , our followers and our evangelists ! So without wasting anytime and of course because we cannot control the excitement , we bring you SOCIALMEDIA WORKSHOP !
Yes we had to bring something special for you as now we are one year old !
Our objective is to make these workshops as "THE WORKSHOPS " of Pune.
Schedule :
- Date : 22nd Sep 2012
- Time : 10.30 am -2.00 pm
Session Details :
TCS mAGnify Panel Discussion on Social Media
Submitted by Shikha Pakhide on Wed, 07/18/2012 - 7:05pm
It’s fun to be always on the other side of the table ! Setting the context right away , so far in the capacity of SMCPune , I had organised Panel Discussions , but to be one of the panellists that was one of the task in itself.I can assume the anxiety of a teacher as in what questions the student will ask !!
This panel discussion was a part of the “mAGnify initiative “ which is an internal knowledge share session TCS organizes on items of interest to the IT/banking and financial services community, across locations where they have such tech/BFS presence. As part of this initiative they planned to hold a panel discussion on "Social Media & its Impact on IT & Banking & Financial Services" in Pune on June 21.
Panel Discussion Themes:
