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Twitter Transcript from #SMCSFSV Panel on #sCRM - May 18, 2010

@secretsushi Tomorrows Social Media club has to be a great one if I am going to miss LOST to attend! #smcsfsv #scrm

Tue, 18 May 2010 05:09:08 +0000 - tweet id 14208758416 - #1

 

@jowyang Altimeter is thrilled to host Social Media Club tonight. Topic? Social CRM http://bit.ly/bJEoc6 #smcsfsv #scrm

Tue, 18 May 2010 13:12:21 +0000 - tweet id 14226670630 - #2

 

@jowyang Jump start your career: I'm hiring a research intern (paid), must be in Silicon Valley #smcsfsv http://bit.ly/9HCLyG

Tue, 18 May 2010 13:15:16 +0000 - tweet id 14226819024 - #3

 

@Bremmel Thx to @jowyang & @altimetergroup for hosting today's Social CRM event! Join us in San Mateo #smcsfsv http://bit.ly/bZon3W

Tue, 18 May 2010 15:23:14 +0000 - tweet id 14233622666 - #24

 

@jennifered Social CRM panel Moderated by @Jowyang w @WendySLea @mich8elwu @JamieGrenney on the panel tonite. Be there! #SMCSFSV http://bit.ly/bZon3W

Tue, 18 May 2010 15:37:40 +0000 - tweet id 14234371714 - #25

 

@secretsushi RT @jowyang: Altimeter is thrilled to host Social Media Club tonight. Topic? Social CRM http://bit.ly/bJEoc6 #smcsfsv #scrm

Tue, 18 May 2010 16:13:16 +0000 - tweet id 14236198052 - #26

 

@jennjbowen RT @jowyang: Jump start your career: I'm hiring a research intern (paid), must be in Silicon Valley #smcsfsv http://bit.ly/9HCLyG

Tue, 18 May 2010 16:34:09 +0000 - tweet id 14237328276 - #27

 

@jennifered What do you know about Social CRM? Add your voice or come to learn from an awesome panel. Tonite in San Mateo #SMCSFSV http://bit.ly/bZon3W

Tue, 18 May 2010 17:15:10 +0000 - tweet id 14239468058 - #31

 

@LaSandraBrill RT @jowyang: Altimeter is thrilled to host Social Media Club tonight. Topic? Social CRM http://bit.ly/bJEoc6 #smcsfsv #scrm

Tue, 18 May 2010 17:18:23 +0000 - tweet id 14239635303 - #32

 

@noellemac I hope this project does not prevent me from making Awesome Social CRM panel tonight. #SMCSFSV http://bit.ly/bZon3W

Tue, 18 May 2010 17:28:37 +0000 - tweet id 14240133389 - #35

 

@rivenhomewood RT @jowyang: Jump start your career: I'm hiring a research intern (paid), must be in Silicon Valley #smcsfsv http://bit.ly/9HCLyG

Tue, 18 May 2010 18:05:37 +0000 - tweet id 14241871182 - #36

 

@jodiolson RT @jowyang: Altimeter is thrilled to host Social Media Club tonight. Topic? Social CRM http://bit.ly/bJEoc6 #smcsfsv #scrm

Tue, 18 May 2010 18:49:00 +0000 - tweet id 14243840712 - #37

 

@jennifered #SMCSFSV does it again with a boffo panel on social CRM. Tonite at the Hangar in San Mateo http://bit.ly/bZon3W #socialcrm

Tue, 18 May 2010 19:05:06 +0000 - tweet id 14244558653 - #38

 

@RichReader There is an 8 hour time difference? RT @mortensax @alyce Always better in person. SMC Copenhagen on same date, #SMCSFSV @RichReader @jowyang

Tue, 18 May 2010 19:48:28 +0000 - tweet id 14246525565 - #41

 

@RichReader #smcsfsv @jowyang "Social CRM: Putting Customers First" tonight http://bit.ly/d7mDUQ I will livestream 6:30 p.m. http://bit.ly/cPAS9u

Tue, 18 May 2010 20:30:17 +0000 - tweet id 14248441435 - #42

 

@jennifered Panelist just added! Stephen Mann from @mintsupport & @mint. A 'customers' voice on panel 2nite! http://bit.ly/bZon3W #SMCSFSV #socialcrm

Tue, 18 May 2010 20:57:16 +0000 - tweet id 14249679435 - #43

 

@jdlasica Can't make tonite's Social CRM: Putting Customers First event by #smcsfsv in the valley bec. of 3 competing events in SF. Have fun!

Tue, 18 May 2010 21:01:17 +0000 - tweet id 14249867360 - #44

 

@jfouts Hey, wi-fi may be spotty at tonight's #SMCSFSV event so we can't guarantee a livestream. Pre-sale tix end in 1 hour. http://bit.ly/bZon3W

Tue, 18 May 2010 21:11:31 +0000 - tweet id 14250333433 - #45

 

@tamicasey RT @jennifered: Just added! Stephen Mann from @mint. A 'customers' voice on panel 2nite! http://bit.ly/bZon3W #SMCSFSV #socialcrm

Tue, 18 May 2010 21:11:46 +0000 - tweet id 14250344634 - #46

 

@TexasGirlErin Panelist just added-Stephen Mann from @mintsupport & @mint . A 'customers' voice on panel 2nite http://bit.ly/bZon3W #SMCSFSV #socialcrm

Tue, 18 May 2010 21:15:16 +0000 - tweet id 14250506629 - #47

 

@jfouts RT @jennifered: Panelist added! Stephen Mann from @mintsupport @mint. A 'customers' voice on panel 2nite! http://bit.ly/bZon3W #SMCSFSV

Tue, 18 May 2010 21:16:46 +0000 - tweet id 14250581670 - #48

 

@jennifered Who knows Social CRM? @altimetergroup @getsatisfaction @LithiumTech @salesforce to name a few! #SMCSFSV panel tonite! http://bit.ly/bZon3W

Tue, 18 May 2010 21:30:11 +0000 - tweet id 14251226700 - #49

 

@secretsushi Heading out to The Hangar to start set up for Social Media Club tonight. I hope @jowyang let's me in. :-) #smcsfsv

Tue, 18 May 2010 22:39:57 +0000 - tweet id 14254633696 - #53

 

@alyce RT @Bremmel: Thx to @jowyang & @altimetergroup for hosting today's Social CRM event! Join us in San Mateo #smcsfsv http://bit.ly/bZon3W

Tue, 18 May 2010 23:22:23 +0000 - tweet id 14256847488 - #54

 

@lostintheflog RT @alyce: RT @Bremmel: Thx to @jowyang & @altimetergroup for hosting today's Social CRM event! Join us in San Mateo #smcsfsv http://bit.ly/bZon3W

Tue, 18 May 2010 23:35:05 +0000 - tweet id 14257518383 - #55

 

@alyce Attending #smcsfsv tonight in San Mateo? Pls bring the directions, it can be tricky. We're in the bldg marked 1855 Grant, c u soon.

Wed, 19 May 2010 00:00:09 +0000 - tweet id 14258856133 - #56

 

@jennifered Huge thanks to our generous sponsors for the 5/8 #SMCSFSV Social CRM panel! @Tunglerocks ! Event starting now!

Wed, 19 May 2010 01:00:28 +0000 - tweet id 14262296450 - #57

 

@jrushin at a networking event focused on social media and one of logo'd schwag items is...a condom! now *that's* social! #smcsfsv

Wed, 19 May 2010 01:10:10 +0000 - tweet id 14262849509 - #58

 

@secretsushi #smcsfsv (@ The Hangar (Altimeter Group) w/ @romanparadigm @bremmel @britopian) http://4sq.com/6zy3aK

Wed, 19 May 2010 01:28:42 +0000 - tweet id 14263924357 - #59
geo info: Point - lat = 37.5537 - long = -122.3022

 

@Think_Diagonal I am at #smcsfsv learning how to put the customer first

Wed, 19 May 2010 01:29:03 +0000 - tweet id 14263943565 - #60

 

@resumemastery #SMCSFSV does it again with a boffo panel on social CRM. *Now* at the Hangar in San Mateo - Thanks 2 R panelists & moderator! #socialcrm

Wed, 19 May 2010 01:30:12 +0000 - tweet id 14264012278 - #61

 

@jennifered #SMCSFSV does it again with a boffo panel on social CRM. *Now* at the Hangar in San Mateo - Thanks 2 R panelists & moderator! #socialcrm

Wed, 19 May 2010 01:30:12 +0000 - tweet id 14264012181 - #62

 

@csalomonlee Currently attending social media club talk on Social CRm #smcsfsv

Wed, 19 May 2010 01:47:21 +0000 - tweet id 14265010241 - #63

 

@TDefren At SMC event at @Altimeter HQ in San Mateo. #smcsfsv

Wed, 19 May 2010 01:49:01 +0000 - tweet id 14265103956 - #64

 

@Britopian Social CRM panel #smcsfsv http://tweetphoto.com/23008402

Wed, 19 May 2010 01:49:50 +0000 - tweet id 14265150297 - #65

 

@evanhamilton At the Social Media Club panel on Social CRM, moderated by my friend (and uber-talented brain) @jowyang. #smcsfsv

Wed, 19 May 2010 01:50:01 +0000 - tweet id 14265160408 - #66

 

@davekim #smcsfsv with @jowyang @lithiumtech @christineptran! (@ The Hangar (Altimeter Group) w/ 11 others) http://4sq.com/6zy3aK

Wed, 19 May 2010 01:50:16 +0000 - tweet id 14265175074 - #67

 

@jacobm RT @Britopian: Social CRM panel #smcsfsv http://tweetphoto.com/23008402

Wed, 19 May 2010 01:50:24 +0000 - tweet id 14265183073 - #68

 

@cziems At #smcsfsv to hear panel that @jowyang is moderating on social CRM

Wed, 19 May 2010 01:50:45 +0000 - tweet id 14265203405 - #69

 

@bladefrog #smcsfsv here at the Hanger with #lithium guru @mich8elwu (he's on the panel) & @daddymention @lostintheflog

Wed, 19 May 2010 01:50:49 +0000 - tweet id 14265207207 - #70
geo info: Point - lat = 37.5639 - long = -122.3409

 

@jfouts #SMCSFSV getting rolling in San Mateo on #Socialcrm

Wed, 19 May 2010 01:51:17 +0000 - tweet id 14265233289 - #71

 

@tamicasey Excited to be at The Hanger for #smcsfsv to hear @wendyslea @mich8elwu @jamiegrenney & @jowyang

Wed, 19 May 2010 01:51:45 +0000 - tweet id 14265260069 - #72

 

@marcusnelson Social CRM panel #smcsfsv http://tweetphoto.com/23008402 /via @Britopian

Wed, 19 May 2010 01:51:46 +0000 - tweet id 14265260467 - #73
geo info: Point - lat = 37.5525 - long = -122.3

 

@heathergilmour At my first no cal smc event. Fun and miss my @smcsea peeps.#smcsfsv

Wed, 19 May 2010 01:52:03 +0000 - tweet id 14265276428 - #74

 

@daddymention Watching my boys @jamiegrenney and @mich8elwu at #smcsfsv. Get statistical Dr. Wu.

Wed, 19 May 2010 01:55:15 +0000 - tweet id 14265456494 - #75

 

@daddymention RT @bladefrog #smcsfsv here at the Hanger with #lithium guru @mich8elwu (he's on the panel) & @daddymention @lostintheflog

Wed, 19 May 2010 01:56:28 +0000 - tweet id 14265526732 - #76

 

@setlinger Apparently tonight's #SMCSFSV event is taking place in the former Siebel cafeteria. Ghosts of CRM systems past? #SCRM

Wed, 19 May 2010 01:57:39 +0000 - tweet id 14265591958 - #77

 

@lostintheflog RT @bladefrog: #smcsfsv here at the Hanger with #lithium guru @mich8elwu (he's on the panel) & @daddymention @lostintheflog

Wed, 19 May 2010 01:58:49 +0000 - tweet id 14265658054 - #78

 

@jacobm The #smcsfsv is under way and right out of the gate we are talking about tools, why?!?! #scrm

Wed, 19 May 2010 01:58:55 +0000 - tweet id 14265663723 - #79

 

@Sue_Anne @jfouts Bought a ticket but going to miss it. Taking it easy tonight to recoup from trip. #SMCSFSV

Wed, 19 May 2010 01:58:59 +0000 - tweet id 14265667064 - #80

 

@Xtel At panel on Social CRM with @wendyslea @mich8elwu @jamiegrenney @mintsupport, led by @jowyang #smcsfsv

Wed, 19 May 2010 01:59:28 +0000 - tweet id 14265695107 - #81
geo info: Point - lat = 37.5483 - long = -122.2952

 

@TDefren Conversations are the center of business. Conversations must be linked to customer records. #smcsfsv

Wed, 19 May 2010 01:59:38 +0000 - tweet id 14265704439 - #82

 

@jaidecker #Smcsfsv Social CRM + people * product = $?

Wed, 19 May 2010 01:59:49 +0000 - tweet id 14265714932 - #83

 

@secretsushi "As much as we love community managers, they can't scale" Via @jowyang #smcsfsv

Wed, 19 May 2010 02:00:17 +0000 - tweet id 14265746249 - #84

 

@TinaHui @carlainsf @mintsupport from @mint #smcsfsv

Wed, 19 May 2010 02:00:23 +0000 - tweet id 14265753249 - #85

 

@csalomonlee @mich8elwu says: The only way to scale with social is social" - crowdsourcing is key #smcsfsv so true!

Wed, 19 May 2010 02:00:24 +0000 - tweet id 14265754064 - #86

 

@evanhamilton "The conversation is fragmented, we need to find a way to organize it." @jowyang explaining social CRM better than the panelists. #smcsfsv

Wed, 19 May 2010 02:00:39 +0000 - tweet id 14265770790 - #87

 

@kristiewells Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:00:47 +0000 - tweet id 14265779679 - #88

 

@TDefren Apparently tonight's #SMCSFSV event is taking place in the former Siebel cafeteria. Ghosts of CRM systems past? #SCRM (via @setlinger)

Wed, 19 May 2010 02:00:54 +0000 - tweet id 14265786608 - #89

 

@alyce #smcsfsv Social CRM panel with @jowyang kicking it (@ The Hangar (Altimeter Group) w/ @xtel @bremmel @britopian) http://4sq.com/6zy3aK

Wed, 19 May 2010 02:01:06 +0000 - tweet id 14265798436 - #90

 

@secretsushi "When I think of social I think of "public", open, visible, transparent..." via @wendyslea #smcsfsv

Wed, 19 May 2010 02:01:23 +0000 - tweet id 14265815962 - #91

 

@daddymention RT @csalomonlee @mich8elwu says: The only way to scale with social is social" - crowdsourcing is key #smcsfsv so true!

Wed, 19 May 2010 02:01:29 +0000 - tweet id 14265820921 - #92

 

@kristiewells Conversations are the center of business. Conversations must be linked to customer records. #smcsfsv /via @TDefren

Wed, 19 May 2010 02:01:44 +0000 - tweet id 14265835601 - #93

 

@christineptran "The only way to scale social is with social" from @mich8alwu at Lithium #smcsfsv

Wed, 19 May 2010 02:01:47 +0000 - tweet id 14265837909 - #94

 

@setlinger RT @Xtel: At panel on Social CRM with @wendyslea @mich8elwu @jamiegrenney @mintsupport, led by @jowyang #smcsfsv

Wed, 19 May 2010 02:01:50 +0000 - tweet id 14265841359 - #95

 

@jaidecker RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:02:12 +0000 - tweet id 14265860759 - #96

 

@tamicasey #smcsfsv from @jowyang "customers don't care what department you are in. They just want an answer.

Wed, 19 May 2010 02:02:16 +0000 - tweet id 14265864834 - #97

 

@michaelprocopio #smcsfsv with @jowyang @wendyslea @mich8elwu @jamiegrenney

Wed, 19 May 2010 02:02:28 +0000 - tweet id 14265876182 - #98

 

@Xtel RT @secretsushi: "When I think of social I think of "public", open, visible, transparent..." via @wendyslea #smcsfsv

Wed, 19 May 2010 02:02:45 +0000 - tweet id 14265891433 - #99
geo info: Point - lat = 37.5483 - long = -122.2952

 

@jaidecker At panel on Social CRM with @wendyslea @mich8elwu @jamiegrenney @mintsupport, led by @jowyang #smcsfsv

Wed, 19 May 2010 02:02:50 +0000 - tweet id 14265896297 - #100

 

@christineptran RT @evanhamilton: "The conversation is fragmented, we need to find a way to organize it." @jowyang explaining social CRM better than the panelists. #smcsfsv

Wed, 19 May 2010 02:03:17 +0000 - tweet id 14265919821 - #101

 

@secretsushi "Social CRM is a bridge between the external world and enterprise.." "the bridge goes both ways..." via @mich8elwu #smcsfsv

Wed, 19 May 2010 02:03:25 +0000 - tweet id 14265927246 - #102

 

@alyce RT @setlinger: Apparently tonight's #SMCSFSV event is taking place in the former Siebel cafeteria. Ghosts of CRM systems past? #SCRM

Wed, 19 May 2010 02:03:31 +0000 - tweet id 14265932676 - #103

 

@peninsulashops #SMCSFSV wish I were there maybe next time :-) enjoy #thePeninsula (real-time : hyper-local) http://www.PeninsulaShops.com/realtimemap2

Wed, 19 May 2010 02:03:35 +0000 - tweet id 14265935762 - #104

 

@jacobm @mich8elwu only one who responds and says #scrm is about both internal and external #smcsfsv good!

Wed, 19 May 2010 02:03:41 +0000 - tweet id 14265941763 - #105

 

@Xtel RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:03:47 +0000 - tweet id 14265947237 - #106
geo info: Point - lat = 37.5483 - long = -122.2952

 

@evanhamilton Lithium feels that Social CRM is about _both_ meeting the customer where they are and bringing them into your system. #smcsfsv

Wed, 19 May 2010 02:04:09 +0000 - tweet id 14265966684 - #107

 

@michaelprocopio conversions are now the center of biz #smcsfsv

Wed, 19 May 2010 02:04:21 +0000 - tweet id 14265978703 - #108

 

@secretsushi Says @jowyang, customers dont care what tools you use - they just want their problem fixed. #smcsfsv (via @kristiewells) #smcsfsv

Wed, 19 May 2010 02:04:22 +0000 - tweet id 14265979471 - #109

 

@setlinger "To me, social CRM is the bridge between the social media world and the enterprise," says @mich8elwu of @lithiumtech at #SMCSFSV.

Wed, 19 May 2010 02:04:27 +0000 - tweet id 14265984324 - #110

 

@daddymention RT @alyce #smcsfsv Social CRM panel with @jowyang kicking it (@ The Hangar (Altimeter) w/ @xtel @bremmel @britopian) http://4sq.com/6zy3aK

Wed, 19 May 2010 02:04:48 +0000 - tweet id 14266004682 - #111

 

@kristiewells I misquoted @jowyang earlier...it was 'customers don't care what DEPARTMENT you are in, they just want their problems solved' #smcsfsv

Wed, 19 May 2010 02:04:51 +0000 - tweet id 14266008074 - #112

 

@TinaHui #smcsfsv panel on #socialcrm occuring now. Join us! Ask me abt @liveintent social media tools & for web interview opps http://4sq.com/6zy3aK

Wed, 19 May 2010 02:04:59 +0000 - tweet id 14266015569 - #113

 

@tamicasey #smcsfsv from @jowyang "customers don't care what department you are in. They just want an answer

Wed, 19 May 2010 02:05:30 +0000 - tweet id 14266046587 - #114

 

@carlainsf Tune in NOW: Social Media Club of SF & SV #smcsfsv @jowyang "Social CRM: Putting Customers First" http://bit.ly/d7mDUQ 6:30 p.m. PDT

Wed, 19 May 2010 02:05:41 +0000 - tweet id 14266057188 - #115

 

@han_ma RT @Xtel: RT @secretsushi: "When I think of social I think of "public", open, visible, transparent..." via @wendyslea #smcsfsv

Wed, 19 May 2010 02:05:46 +0000 - tweet id 14266063023 - #116

 

@secretsushi I think there is a new framework being defined around trust... love is easier than trust via @wendyslea #smcsfsv

Wed, 19 May 2010 02:05:47 +0000 - tweet id 14266063622 - #117

 

@cziems conversions are now the center of biz #smcsfsv (via @MichaelProcopio)

Wed, 19 May 2010 02:06:01 +0000 - tweet id 14266077050 - #118

 

@ChaseMcMichael #smcsfsv social crm meeting what about social intelligence?

Wed, 19 May 2010 02:06:11 +0000 - tweet id 14266087744 - #119

 

@TDefren "Love is easier than trust"...new expectations, new privacy definitions being created. #smcsfsv

Wed, 19 May 2010 02:06:17 +0000 - tweet id 14266093811 - #120

 

@secretsushi "we will have to redine this together (customers and businesses)..." via @wendyslea #smcsfsv

Wed, 19 May 2010 02:06:19 +0000 - tweet id 14266096158 - #121

 

@setlinger Should have taken bets on how long it would take to get to the #privacy question. So far, no one's nailed it. #SMCSFSV.

Wed, 19 May 2010 02:06:31 +0000 - tweet id 14266107416 - #122

 

@jaidecker #smcsfsv: Love is easier than trust when it comes to online relationships #Driventide #socialcrm

Wed, 19 May 2010 02:06:52 +0000 - tweet id 14266127204 - #123

 

@Xtel Do people mind companies sniffing around for what they're saying, asks @jowyang. @mich8elwu sez many don't & over time most won't #smcsfsv

Wed, 19 May 2010 02:06:55 +0000 - tweet id 14266129461 - #124
geo info: Point - lat = 37.5483 - long = -122.2952

 

@smcsfsv Says @wendyslea: companies need to focus on processes, protocols and compliance. #smcsfsv

Wed, 19 May 2010 02:07:14 +0000 - tweet id 14266147605 - #125

 

@secretsushi "How many of you 2 willing to give your personal or social information to a company in exchange for better service, etc?" @jowyang #smcsfsv

Wed, 19 May 2010 02:07:23 +0000 - tweet id 14266155873 - #126

 

@TinaHui "Love is easier than trust-we are redefining the whole framework for trust in the cloud-this is a trust framework." -@wendyslea #smcsfsv

Wed, 19 May 2010 02:07:27 +0000 - tweet id 14266159625 - #127

 

@tamicasey #smcsfsv #socialcrm is the bridge between social media and enterprise @mich8elwu

Wed, 19 May 2010 02:07:49 +0000 - tweet id 14266180644 - #128

 

@chrisheuer At SMC event at @Altimeter HQ in San Mateo. #smcsfsv /via @TDefren (good to see you Todd)

Wed, 19 May 2010 02:07:52 +0000 - tweet id 14266182995 - #129

 

@ahesse Social CRM = better account intelligence? Is it sniffing around? #smcsfsv

Wed, 19 May 2010 02:08:01 +0000 - tweet id 14266192136 - #130

 

@carlainsf "The only way to scale with social is through social: crowdsource." -mich8elwu #smcsfsv

Wed, 19 May 2010 02:08:20 +0000 - tweet id 14266209292 - #131

 

@chrisheuer Social CRM panel #smcsfsv http://tweetphoto.com/23008402 /via @Britopian

Wed, 19 May 2010 02:08:26 +0000 - tweet id 14266214880 - #132

 

@setlinger "Love is easier than trust"...new expectations, new privacy definitions being created. @wendyslea at #smcsfsv /via @TDefren

Wed, 19 May 2010 02:08:44 +0000 - tweet id 14266231993 - #133

 

@themaria Interesting discussion about #scrm - risks include: privacy (do customers mind when u track their activity online), govt regulation #smcsfsv

Wed, 19 May 2010 02:08:59 +0000 - tweet id 14266246127 - #134

 

@jfouts RT @secretsushi: "Social CRM is a bridge between the external world and enterprise.." "the bridge goes both ways..." @mich8elwu #smcsfsv

Wed, 19 May 2010 02:09:27 +0000 - tweet id 14266273684 - #135

 

@secretsushi "What prevents companies from turning social CRM into data mining with a nice name?" #smcsfsv

Wed, 19 May 2010 02:09:37 +0000 - tweet id 14266283934 - #136

 

@marciamarcia RT @TDefren "Love is easier than trust"...new expectations, new privacy definitions being created. #smcsfsv

Wed, 19 May 2010 02:10:06 +0000 - tweet id 14266311285 - #137

 

@Xtel RT @setlinger: "Love is easier than trust"...new expectations, new privacy definitions being created. @wendyslea at #smcsfsv /via @TDefren

Wed, 19 May 2010 02:10:23 +0000 - tweet id 14266328568 - #138
geo info: Point - lat = 37.5483 - long = -122.2952

 

@chrisheuer Microsoft Sues Salesforce for Patent Infringement http://bit.ly/dc1RmC /via @rww #smcsfsv

Wed, 19 May 2010 02:10:30 +0000 - tweet id 14266335285 - #139

 

@lukegrange RT @marciamarcia: RT @TDefren "Love is easier than trust"...new expectations, new privacy definitions being created. #smcsfsv

Wed, 19 May 2010 02:10:44 +0000 - tweet id 14266348867 - #140

 

@carlainsf "Social is the bridge between the external social media world and the enterprise world." - @mich8elwu #smcsfsv

Wed, 19 May 2010 02:10:57 +0000 - tweet id 14266361344 - #141

 

@TinaHui Please feel free to ask questions in the Twitter stream or to raise your hands and ask. Don't be shy-our panelists love questions! #smcsfsv

Wed, 19 May 2010 02:11:45 +0000 - tweet id 14266406515 - #142

 

@smcsfsv Says @mintsupport: deep integration with @getsatisfaction is helping them discover WHO their customers really are. #smcsfsv

Wed, 19 May 2010 02:12:25 +0000 - tweet id 14266445274 - #143

 

@alyce One of the biggest challenges we have is identifying the customer, takes a lot gardening. via @mintsupport #smcsfsv

Wed, 19 May 2010 02:12:36 +0000 - tweet id 14266455697 - #144

 

@TDefren Wondering if there's a generational divide in Social CRM. My mom-in-law is TERRIFIED re: personal info online. Social CRM=scandal! #smcsfsv

Wed, 19 May 2010 02:12:43 +0000 - tweet id 14266462149 - #145

 

@ahesse Social CRM: remember the creepy parents who would hang out at teen parties of their kids? For "social intelligence". #smcsfsv

Wed, 19 May 2010 02:12:43 +0000 - tweet id 14266461974 - #146

 

@christineptran RT @secretsushi: "Social CRM is a bridge between the external world and enterprise.." "the bridge goes both ways..." via @mich8elwu #smcsfsv

Wed, 19 May 2010 02:13:00 +0000 - tweet id 14266478296 - #147

 

@chrisheuer RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:13:13 +0000 - tweet id 14266490620 - #148

 

@lostintheflog Could social crm ROI be related to increase in first call resolution #smcsfsv sure.

Wed, 19 May 2010 02:13:21 +0000 - tweet id 14266498769 - #149

 

@jfouts RT @TinaHui: Please feel free to ask questions in Twitter stream. Don't be shy-our panelists love questions! #smcsfsv

Wed, 19 May 2010 02:13:23 +0000 - tweet id 14266499858 - #150

 

@chrisheuer RT @kristiewells: I misquoted @jowyang earlier...it was 'customers don't care what DEPARTMENT you are in, they just want their problems solved' #smcsfsv

Wed, 19 May 2010 02:13:49 +0000 - tweet id 14266524181 - #151

 

@secretsushi "its outside in customer relation management..." via @wendyslea #smcsfsv

Wed, 19 May 2010 02:13:57 +0000 - tweet id 14266531464 - #152

 

@TDefren And what of haves vs havenots? Social butterflies get better service? Is that okay? #smcsfsv

Wed, 19 May 2010 02:14:05 +0000 - tweet id 14266538197 - #153

 

@TinaHui RT @carlainsf: Tune in NOW: Social Media Club of SF & SV #smcsfsv @jowyang "Social CRM: Putting Customers First" http://bit.ly/d7mDUQ 6:30 p.m. PDT

Wed, 19 May 2010 02:14:07 +0000 - tweet id 14266540774 - #154

 

@evanhamilton None of the panelists actually seem like huge fans of the phrase "Social CRM". Have to agree, but it's established now. #smcsfsv

Wed, 19 May 2010 02:14:36 +0000 - tweet id 14266567529 - #155

 

@davekim @kristiewells meeting you at #smcsfsv is not unlike a celebrity sighting! Thanks for setting up this great event!

Wed, 19 May 2010 02:14:43 +0000 - tweet id 14266574419 - #156

 

@smcsfsv Says @wendyslea: most customers want a multi channel strategy to connect with companies. Doesn't care what it is called. #smcsfsv #scrm

Wed, 19 May 2010 02:14:47 +0000 - tweet id 14266578616 - #157

 

@setlinger Mint is a form of #SCRM. How? Integration w/ #getsatisfaction helps them address support queries in a complex ecosystem #SMCSFSV

Wed, 19 May 2010 02:14:50 +0000 - tweet id 14266581352 - #158

 

@ravit_ustrategy Social CRM- What questions would you like answered by salesforce, get satisfaction, mint, lithium? AT #SMCSFSV. Send your questions in!

Wed, 19 May 2010 02:15:04 +0000 - tweet id 14266594245 - #159

 

@chrisheuer RT @TinaHui: "Love is easier than trust-we are redefining the whole framework for trust in the cloud-this is a trust framework." -@wendyslea #smcsfsv

Wed, 19 May 2010 02:15:10 +0000 - tweet id 14266600570 - #160

 

@Social_Panda In today's communications companies don't speak 1 to 1 but 1 to many, remember that everyone can hear (@mich8elwu) <- very true #smcsfsv

Wed, 19 May 2010 02:15:20 +0000 - tweet id 14266610156 - #161

 

@setlinger Could social crm ROI be related to increase in first call resolution #smcsfsv sure. /via @lostintheflog

Wed, 19 May 2010 02:15:31 +0000 - tweet id 14266620894 - #162

 

@noellemac RT @chrisheuer: RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:15:34 +0000 - tweet id 14266623645 - #163

 

@ahesse RT @TinaHui: Love is easier than trust-we are redefining the whole framework for trust in the cloud @wendyslea #smcsfsv

Wed, 19 May 2010 02:15:59 +0000 - tweet id 14266648218 - #164

 

@chrisheuer RT @themaria: Interesting discussion about #scrm - risks include: privacy (do customers mind when u track their activity online), govt regulation #smcsfsv

Wed, 19 May 2010 02:16:17 +0000 - tweet id 14266665854 - #165

 

@tamicasey #smcsfsv #socialcrm is outside in customer management -@wendyslea #getsatisfaction

Wed, 19 May 2010 02:16:19 +0000 - tweet id 14266667716 - #166

 

@smcsfsv Great question --> And what of haves vs havenots? Social butterflies get better service? Is that okay? #smcsfsv /via @TDefren

Wed, 19 May 2010 02:16:52 +0000 - tweet id 14266699000 - #167

 

@marcusnelson What will help companies grow is multiple sources working together to provide aggregated data to help service customers @wendyslea #smcsfsv

Wed, 19 May 2010 02:16:55 +0000 - tweet id 14266701696 - #168
geo info: Point - lat = 37.5528 - long = -122.2998

 

@secretsushi "in the future you could choose to emit your social profile (via your mobile device) to share you preferences..." @jowyang #smcsfsv

Wed, 19 May 2010 02:17:06 +0000 - tweet id 14266712152 - #169

 

@Bremmel #smcsfsv @jowyang says: In the future, you will be able to share your preferences digitally via your mobile device to retail stores IRL

Wed, 19 May 2010 02:17:11 +0000 - tweet id 14266716703 - #170

 

@lostintheflog Come on @jowyang. Say it "it's all about reputation". #smcsfsv

Wed, 19 May 2010 02:17:26 +0000 - tweet id 14266730545 - #171

 

@EdRowan RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:17:43 +0000 - tweet id 14266746497 - #172

 

@fanihiman95376 RT @themaria: Interesting discussion about #scrm - risks include: privacy (do customers mind when u track their activity online), govt regulation #smcsfsv

Wed, 19 May 2010 02:17:57 +0000 - tweet id 14266759487 - #173

 

@GabrielCarrejo RT @smcsfsv: Says @wendyslea: most customers want a multi channel strategy to connect with companies. Doesn't care what it is called. #smcsfsv #scrm

Wed, 19 May 2010 02:18:06 +0000 - tweet id 14266767164 - #174

 

@TinaHui Good questions. RT @TDefren: And what of haves vs havenots? Social butterflies get better service? Is that okay? #smcsfsv

Wed, 19 May 2010 02:18:13 +0000 - tweet id 14266773952 - #175

 

@ravit_ustrategy Salesforce believes in surprise rewards/incentives for the community. Sent out 500 flip cameras to the community unannounced. Fun! #smcsfsv

Wed, 19 May 2010 02:18:16 +0000 - tweet id 14266777138 - #176

 

@chrisheuer And what of haves vs havenots? Social butterflies get better service? Is that okay? #smcsfsv /via @TDefren

Wed, 19 May 2010 02:18:33 +0000 - tweet id 14266793909 - #177

 

@jfouts Socialcrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV

Wed, 19 May 2010 02:18:40 +0000 - tweet id 14266800279 - #178

 

@jacobm Don't agree with much of what is being diacussed on #scrm at #smcsfsv too much on tools, data, online web, etc

Wed, 19 May 2010 02:19:01 +0000 - tweet id 14266820481 - #179

 

@ravit_ustrategy Lithium, coming from a gaming heritage, builds incentives and rewards into their platform. #smcsfsv

Wed, 19 May 2010 02:19:03 +0000 - tweet id 14266821893 - #180

 

@marcusnelson Creating loyalty and incent customers helps to reward customers who are more engaged than others @jamiegrenney #smcsfsv

Wed, 19 May 2010 02:19:08 +0000 - tweet id 14266826966 - #181
geo info: Point - lat = 37.5528 - long = -122.2998

 

@jjaime RT @Bremmel: #smcsfsv @jowyang : In the future, you'll be able to share your preferences via your mobile device to stores IRL #smcsfsv

Wed, 19 May 2010 02:19:09 +0000 - tweet id 14266827492 - #182

 

@setlinger Health ins cos want to track online behavior. If u unlock the "Crunked" badge in #Foursquare, r u unhealthy? @jowyang #SMCSFSV

Wed, 19 May 2010 02:19:52 +0000 - tweet id 14266869534 - #183

 

@ginasmith888 Of course social butterflies get better service. Nice people get nice treatment. #smcsfsv /via @TDefren

Wed, 19 May 2010 02:19:57 +0000 - tweet id 14266875193 - #184

 

@Xtel .@jowyang: imagine what wld happen if health insurers would look into your public social records & see you check into a bar 4x/wk. #smcsfsv

Wed, 19 May 2010 02:20:08 +0000 - tweet id 14266885564 - #185
geo info: Point - lat = 37.5483 - long = -122.2952

 

@mattledford RT @ravit_ustrategy: Social CRM- What questions would you like answered by salesforce, get satisfaction, mint, lithium? AT #SMCSFSV.

Wed, 19 May 2010 02:20:34 +0000 - tweet id 14266910996 - #186

 

@alyce RT @jfouts: Social crm #scrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV

Wed, 19 May 2010 02:20:41 +0000 - tweet id 14266918041 - #187

 

@smcsfsv Socialcrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV /via @jfouts

Wed, 19 May 2010 02:20:47 +0000 - tweet id 14266923867 - #188

 

@marcusnelson Should a Starbucks customer w/ more followers on Twitter get to the front of the line before others? #smcsfsv #HaveHaveNots

Wed, 19 May 2010 02:20:50 +0000 - tweet id 14266927119 - #189
geo info: Point - lat = 37.5528 - long = -122.2998

 

@davekim RT @noellemac: RT @chrisheuer: RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:20:50 +0000 - tweet id 14266927107 - #190

 

@secretsushi RT @jacobm: Dont agree with much of what is being diacussed on #scrm at #smcsfsv too much on tools, data, online web, etc #smcsfsv

Wed, 19 May 2010 02:20:51 +0000 - tweet id 14266927617 - #191

 

@seanpower Lots of smart things being said at #smcsfsv.

Wed, 19 May 2010 02:21:03 +0000 - tweet id 14266938910 - #192

 

@jjaime What about a social butterfly to be. If you treat her badly you may lose lot's of business #smcsfsv #smcsfsv

Wed, 19 May 2010 02:21:05 +0000 - tweet id 14266941146 - #193

 

@catherinegrison RT @Xtel: .@jowyang: imagine wht wld happen if health insurers wld look in2 yr public social records & C U check in2 a bar 4x/wk. #smcsfsv

Wed, 19 May 2010 02:21:07 +0000 - tweet id 14266942956 - #194

 

@secretsushi RT @alyce: RT @jfouts: Social crm #scrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #smcsfsv

Wed, 19 May 2010 02:21:16 +0000 - tweet id 14266951969 - #195

 

@evanhamilton "Do (Twitter) influencers get help first? Is that fair?" Mint suggests this is something that has always ocurred, digitized. #smcsfsv

Wed, 19 May 2010 02:21:42 +0000 - tweet id 14266975978 - #196

 

@themaria Question: #scrm is a process not a tool - what can potentially derail #scrm adoption across the enterprise? In culural terms etc #smcsfsv

Wed, 19 May 2010 02:21:46 +0000 - tweet id 14266979970 - #197

 

@tamicasey RT @ginasmith888: Of course social butterflies get better service. Nice people get nice treatment. #smcsfsv /via @TDefren

Wed, 19 May 2010 02:21:54 +0000 - tweet id 14266987311 - #198

 

@TinaHui RT @smcsfsv: Socialcrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV /via @jfouts

Wed, 19 May 2010 02:21:57 +0000 - tweet id 14266990721 - #199

 

@suds Do social butterflies get to reap more rewards in the world of SCRM? #smcsfsv

Wed, 19 May 2010 02:22:12 +0000 - tweet id 14267004787 - #200

 

@jfouts Socialcrm whatever method the customer uses (phone, twitter, email, ) they must be heard. #SMCSFSV who gets priority?

Wed, 19 May 2010 02:22:34 +0000 - tweet id 14267026474 - #201

 

@jacobm Salesforce says yes, the size of your network should affect the service u receive #scrm #smcsfsv scary

Wed, 19 May 2010 02:22:37 +0000 - tweet id 14267029388 - #202

 

@lostintheflog Should customers w/higher reputation receive higher level of service? #smcsfsv. Anyone been to Harrahs?

Wed, 19 May 2010 02:22:39 +0000 - tweet id 14267031757 - #203

 

@Xtel According to @mintsupport it was hard to get funding for Mint. VC's said: Who's gonna trust a startup with all their financial info #smcsfsv

Wed, 19 May 2010 02:22:40 +0000 - tweet id 14267032073 - #204
geo info: Point - lat = 37.5483 - long = -122.2952

 

@eicg "What prevents companies from turning social CRM into data mining with a nice name?" #smcsfsv

Wed, 19 May 2010 02:23:08 +0000 - tweet id 14267058261 - #205

 

@evanhamilton Lithium thinks it's training for users. Be more social so you get more help! #smcsfsv

Wed, 19 May 2010 02:23:15 +0000 - tweet id 14267065831 - #206

 

@marcusnelson Should a bank give preferential treatment to a customer that has more money in accounts than others? #smcsfsv #HaveHaveNots

Wed, 19 May 2010 02:23:29 +0000 - tweet id 14267079397 - #207
geo info: Point - lat = 37.5528 - long = -122.2998

 

@smcsfsv @jacobm where would you like the discussion go? Open floor. Open discussion. #smcsfsv

Wed, 19 May 2010 02:24:17 +0000 - tweet id 14267124078 - #208

 

@jamesckim At Social CRM with @jowyang - Does more social influence mean they should have better customer service? #smcsfsv

Wed, 19 May 2010 02:24:33 +0000 - tweet id 14267139458 - #209

 

@seanpower #smcsfsv panel believes that people with many followers should (or will end up getting) preferential treatment by others

Wed, 19 May 2010 02:24:47 +0000 - tweet id 14267152507 - #210

 

@RichReader #smcsfsv should Social CRM automate transfer parts of the dashboard to the micro-blogosphere & break open a new frontier in transparency?

Wed, 19 May 2010 02:24:55 +0000 - tweet id 14267160518 - #211

 

@lu_claudio RT @jacobm: Salesforce says yes, the size of your network should affect the service u receive #scrm #smcsfsv scary

Wed, 19 May 2010 02:24:59 +0000 - tweet id 14267164241 - #212

 

@setlinger Mint doesn't give preference to ppl w/ more $ in acct: can't see balances. Will it make consumers feel safer? #smcsfsv @ravit_ustrategy

Wed, 19 May 2010 02:25:07 +0000 - tweet id 14267171629 - #213

 

@csalomonlee Usually it's the loudest - social media makes it easier to be heard than in past. Does influence change this dynamic? Depends #smcsfsv

Wed, 19 May 2010 02:25:07 +0000 - tweet id 14267170942 - #214

 

@jjaime @marcusnelson Banks give preferential treatment to people that yield higher profits for them. Usually they're the wealthy ones. #smcsfsv

Wed, 19 May 2010 02:25:09 +0000 - tweet id 14267173782 - #215

 

@TinaHui #SocialCRM dictates quality service. RT @evanhamilton: Lithium thinks it's training for users. Be more social so you get more help! #smcsfsv

Wed, 19 May 2010 02:25:11 +0000 - tweet id 14267175426 - #216

 

@ahesse What makes a VIP customer? It used to be $$. Now it's followers? Interesting discussion at #smcsfsv

Wed, 19 May 2010 02:25:11 +0000 - tweet id 14267175409 - #217

 

@smcsfsv Question: #scrm is a process not a tool - what can potentially derail #scrm adoption across the enterprise? #smcsfsv /via @themaria

Wed, 19 May 2010 02:25:25 +0000 - tweet id 14267189048 - #218

 

@danperezfilms RT @jfouts: Socialcrm whatever method the customer uses (phone, twitter, email, ) they must be heard. #SMCSFSV who gets priority?

Wed, 19 May 2010 02:25:35 +0000 - tweet id 14267198260 - #219

 

@chrisheuer /@ravit_ustrategy building rewards into products is smart product marketing #smcsfsv

Wed, 19 May 2010 02:25:44 +0000 - tweet id 14267206533 - #220

 

@seanpower That ship has already sailed. Klout, Twitalyzer & others exist to serve this. #smcsfsv

Wed, 19 May 2010 02:25:47 +0000 - tweet id 14267209191 - #221

 

@kevinpalmer RT @Xtel: RT @kristiewells: Says @jowyang, customers don't care what tools you use - they just want their problem fixed. #smcsfsv

Wed, 19 May 2010 02:26:01 +0000 - tweet id 14267222403 - #222

 

@carlainsf Debate heating up around whether well-connected social butterflies should get better treatment when in line for customer service. #smcsfsv

Wed, 19 May 2010 02:26:08 +0000 - tweet id 14267228592 - #223

 

@chrisheuer RT @Xtel: .@jowyang: imagine what wld happen if health insurers would look into your public social records & see you check into a bar 4x/wk. #smcsfsv

Wed, 19 May 2010 02:26:09 +0000 - tweet id 14267229094 - #224

 

@setlinger RT @Xtel: According to @mintsupport it was hard to get funding for Mint. VC's said: Who's gonna trust a startup with all their financial info #smcsfsv

Wed, 19 May 2010 02:26:17 +0000 - tweet id 14267237174 - #225

 

@christineptran #smcsfsv Should companies consider influencer status in customer support? My take: Duh, yes. #socialcrm #smcsfsv

Wed, 19 May 2010 02:26:18 +0000 - tweet id 14267238494 - #226

 

@lostintheflog You have to reward loyalty. There's many ways to do that. And, depends on industry. #smcsfsv

Wed, 19 May 2010 02:26:37 +0000 - tweet id 14267256248 - #227

 

@robertcastaneda @jowyang - doesnt the kid who cries the loudest get the most milk? #smcsfsv

Wed, 19 May 2010 02:26:41 +0000 - tweet id 14267260123 - #228

 

@TinaHui If we go by the value of super users in #socialcrm & #crm = influential users, a brand would give better treatment to Haves. #smcsfsv

Wed, 19 May 2010 02:26:50 +0000 - tweet id 14267268295 - #229

 

@marcusnelson /@ravit_ustrategy building rewards into products is smart product marketing #smcsfsv /via @chrisheuer

Wed, 19 May 2010 02:27:05 +0000 - tweet id 14267281958 - #230
geo info: Point - lat = 37.5528 - long = -122.2998

 

@Bremmel RT @ravit_ustrategy: Mint does not give preferences to people with more $$$ in their account: can't see balances. Will it make consumers feel safer? #smcsfsv

Wed, 19 May 2010 02:27:08 +0000 - tweet id 14267284807 - #231

 

@TinaHui RT @Xtel: .@jowyang: imagine what wld happen if health insurers would look into your public social records & see you check into a bar 4x/wk. #smcsfsv

Wed, 19 May 2010 02:27:09 +0000 - tweet id 14267285989 - #232

 

@smcsfsv Quick poll of the room, only 6 of 70+ thought social butterflies should receive sprecial or quick treatment. #smcsfsv

Wed, 19 May 2010 02:27:17 +0000 - tweet id 14267293929 - #233

 

@secretsushi RT @robertcastaneda: @jowyang - doesnt the kid who cries the loudest get the most milk? #smcsfsv

Wed, 19 May 2010 02:27:22 +0000 - tweet id 14267298093 - #234

 

@jacobm @jowyang ur assuming that the value of scrm is about preventing brand damage or responding to complaints #scrm #smcsfsv strongly disagree

Wed, 19 May 2010 02:27:25 +0000 - tweet id 14267300971 - #235

 

@daddymention RT @lostintheflog Should customers w/higher reputation receive higher level of service? #smcsfsv. Anyone been to Harrahs?

Wed, 19 May 2010 02:27:52 +0000 - tweet id 14267326573 - #236

 

@TinaHui But doesn't this allude that #socialcrm ignores values of good CS for all? What about customer acquisition vs #crm? #smcsfsv

Wed, 19 May 2010 02:28:04 +0000 - tweet id 14267337336 - #237

 

@Kingsley2 #SocialCRM, sounds like, is the same as #socialism! It's true #smcsfsv

Wed, 19 May 2010 02:28:17 +0000 - tweet id 14267350172 - #238

 

@TDefren What about synchronicity across channels? I get great svc from Comcast on Twitter, crap svc via 800#. Wife begs me to tweet?! Hmm. #smcsfsv

Wed, 19 May 2010 02:28:22 +0000 - tweet id 14267354568 - #239

 

@jamesckim If Robert Scoble contacts your customer service dept. Do you give him no special attention to be fair to everyone? #smcsfsv

Wed, 19 May 2010 02:28:28 +0000 - tweet id 14267360536 - #240

 

@ravit_ustrategy @richreader "should we allow people walking into emergency room get preferential treatment because of Social CRM ?" #smcsfsv

Wed, 19 May 2010 02:28:30 +0000 - tweet id 14267362535 - #241

 

@danperezfilms @ahesse Follower counts r overrated if you're not engaging (and converting) or getting them to buy your product/service. Thoughts? #smcsfsv

Wed, 19 May 2010 02:28:37 +0000 - tweet id 14267368938 - #242

 

@secretsushi - @jacobm thats what I was trying to reference in my comment/question. Not the right motivation. #smcsfsv

Wed, 19 May 2010 02:28:42 +0000 - tweet id 14267373311 - #243

 

@TinaHui RT @smcsfsv: Quick poll of the room, only 6 of 70+ thought social butterflies should receive sprecial or quick treatment. #smcsfsv

Wed, 19 May 2010 02:28:53 +0000 - tweet id 14267383818 - #244

 

@suds Social commerce could influence at the mouth of the tunnel@wendyslea #smcsfsv

Wed, 19 May 2010 02:28:53 +0000 - tweet id 14267383784 - #245

 

@wallyathp Brave new world RT @seanpower #smcsfsv panel: people with many followers should (or will end up getting) preferential treatment by others

Wed, 19 May 2010 02:29:04 +0000 - tweet id 14267393288 - #246

 

@jfouts Social commerce is significantly impacted by mobile. Social wrapped around commerce is going to be a front end presales tool. #SMCSFSV

Wed, 19 May 2010 02:29:07 +0000 - tweet id 14267396473 - #247

 

@GabrielCarrejo RT @robertcastaneda: @jowyang - doesnt the kid who cries the loudest get the most milk? #smcsfsv

Wed, 19 May 2010 02:29:08 +0000 - tweet id 14267397558 - #248

 

@TDefren RT @jfouts: Social crm #scrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV

Wed, 19 May 2010 02:29:26 +0000 - tweet id 14267414880 - #249

 

@prosperitygal @seanpower well if we engage with people and we build relationships why shouldn;t we get good treatment we deserve it #smcsfsv

Wed, 19 May 2010 02:29:30 +0000 - tweet id 14267418155 - #250

 

@ahesse The M in CRM is for management. How does a vendor "manage" social relationships in social #CRM? #smcsfsv

Wed, 19 May 2010 02:29:38 +0000 - tweet id 14267425757 - #251

 

@chep2m RT @Xtel @jowyang: imagine if health insurers would look into your public social records & see you check into a bar 4x/wk. #smcsfsv

Wed, 19 May 2010 02:29:42 +0000 - tweet id 14267429599 - #252

 

@seanpower "Location based social networks are nothing new - it's just one more channel to leverage." @mich8elwu #smcsfsv

Wed, 19 May 2010 02:29:46 +0000 - tweet id 14267433423 - #253

 

@hardaway RT @jacobm: @jowyang ur assuming that the value of scrm is about preventing brand damage or responding to complaints #scrm #smcsfsv strongly disagree

Wed, 19 May 2010 02:29:46 +0000 - tweet id 14267433361 - #254

 

@setlinger Retailers used to worry about putting social in the purchase path. Now they see it as pre-sales, says @wendyslea. #SMCSFSV

Wed, 19 May 2010 02:29:59 +0000 - tweet id 14267445669 - #255

 

@bladefrog Lots of social(istic) responses to q- should influencers have more power. I think in the end we all want the last parking spot #smcsfsv

Wed, 19 May 2010 02:30:09 +0000 - tweet id 14267454804 - #256
geo info: Point - lat = 37.5614 - long = -122.3303

 

@StephChan25 RT @TDefren: RT @jfouts: Social crm #scrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV

Wed, 19 May 2010 02:30:13 +0000 - tweet id 14267459705 - #257

 

@ravit_ustrategy @chrisheuer Absolutely. Question is when do rewards become payoffs/bribery...& when community becomes a flea market #smcsfsv

Wed, 19 May 2010 02:30:14 +0000 - tweet id 14267460252 - #258

 

@RedScareBot Proper Gander RT @Kingsley2 #SocialCRM, sounds like, is the same as #socialism! It's true #smcsfsv

Wed, 19 May 2010 02:30:18 +0000 - tweet id 14267464500 - #259

 

@chrisheuer RE: is it right to discriminate? No. But on a practical basis service is based on the relationships perceived value #smcsfsv

Wed, 19 May 2010 02:30:22 +0000 - tweet id 14267468367 - #260

 

@setlinger RT @ravit_ustrategy: @richreader "should we allow people walking into emergency room get preferential treatment because of Social CRM ?" #smcsfsv

Wed, 19 May 2010 02:30:47 +0000 - tweet id 14267493244 - #261

 

@marcusnelson Businesses either reduce costs or increase profits. Social can help narrow the field for companies @wendyslea #smcsfsv

Wed, 19 May 2010 02:30:55 +0000 - tweet id 14267501399 - #262
geo info: Point - lat = 37.5528 - long = -122.2998

 

@chrisheuer Lithium, coming from a gaming heritage, builds incentives and rewards into their platform. #smcsfsv /via @ravit_ustrategy

Wed, 19 May 2010 02:30:55 +0000 - tweet id 14267500935 - #263

 

@secretsushi "... challenge wit enterprise is pulling all the data together." via @jamiegrenneu #smcsfsv

Wed, 19 May 2010 02:31:08 +0000 - tweet id 14267512808 - #264

 

@TexasGirlErin Discussions of clout & relevance causing a stir. I think we're a ways away from traditional biz treating social butterflies better. #smcsfsv

Wed, 19 May 2010 02:31:11 +0000 - tweet id 14267515921 - #265

 

@jamesckim Would a social CRM tool that gives a person an influence score be useful for businesses? #smcsfsv

Wed, 19 May 2010 02:31:15 +0000 - tweet id 14267520372 - #266

 

@TDefren At #smcsfsv there's some complaints about tell of tools. But the tools are critical (and underwhelming to-date.)

Wed, 19 May 2010 02:31:21 +0000 - tweet id 14267526480 - #267

 

@daddymention Dr. Wu (@mich8elwu) waxing poetic: http://yfrog.com/4bv1bj. #smcsfsv

Wed, 19 May 2010 02:31:35 +0000 - tweet id 14267539486 - #268

 

@chrisheuer Socialcrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV /via @jfouts /via @smcsfsv

Wed, 19 May 2010 02:31:46 +0000 - tweet id 14267550436 - #269

 

@jjaime I think #scrm should be used to make relationships become closer and not as a way to gather information so we can push ads #smcsfsv

Wed, 19 May 2010 02:31:55 +0000 - tweet id 14267559688 - #270

 

@secretsushi "social CRM in the enterprise is owned by marketing, customer service... all departments have a hand in it..." via @jamiegrenneu #smcsfsv

Wed, 19 May 2010 02:31:59 +0000 - tweet id 14267563377 - #271

 

@jacobm Love that @jowyang asks tough questions and isn't out to just play nice, makes for real discussions #scrm #smcsfsv

Wed, 19 May 2010 02:32:06 +0000 - tweet id 14267569915 - #272

 

@TDefren Who owns Social CRM? Is it everyone?! #smcsfsv

Wed, 19 May 2010 02:32:24 +0000 - tweet id 14267587449 - #273

 

@christineptran If Robert Scoble contacts your customer service dept. Do you give him no special attention to be fair to everyone? #smcsfsv /via @jamesckim

Wed, 19 May 2010 02:32:37 +0000 - tweet id 14267599888 - #274

 

@csalomonlee Who owns social within the enterprise? I think the people do but have to have guidelines. #smcsfsv

Wed, 19 May 2010 02:32:39 +0000 - tweet id 14267602336 - #275

 

@suds Who owns scrm inside enterprise. Its probably a hub-spoke arrangement #SMCSFSV

Wed, 19 May 2010 02:32:48 +0000 - tweet id 14267610272 - #276

 

@chrisheuer @marcusnelson it's about differentiating in the right context without pissing others off #smcsfsv

Wed, 19 May 2010 02:32:52 +0000 - tweet id 14267613775 - #277

 

@Kingsley2 @RedScareBot I dare you to do something Red and Scary and um Botty #smcsfsv

Wed, 19 May 2010 02:33:07 +0000 - tweet id 14267627656 - #278

 

@TinaHui RT @chrisheuer: Socialcrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV /via @jfouts /via @smcsfsv

Wed, 19 May 2010 02:33:31 +0000 - tweet id 14267649833 - #279

 

@RichReader #smcsfsv does ultimate responsibility for social fall on the shoulders of the CEO?

Wed, 19 May 2010 02:33:34 +0000 - tweet id 14267652890 - #280

 

@setlinger Social should transcend all departments, says @mich8elwu, @lithiumtech at #SMCSFSV. #SCRM

Wed, 19 May 2010 02:33:42 +0000 - tweet id 14267660040 - #281

 

@smcsfsv @ahesse: I think trend will move to #vrm, where the CUSTOMER dictates how to manage the relationship. Still early, but it's coming. #smcsfsv

Wed, 19 May 2010 02:33:57 +0000 - tweet id 14267674076 - #282

 

@alyce Did @jowyang just ask the ownership question? Who owns social media in enterprise. #smcsfsv

Wed, 19 May 2010 02:34:05 +0000 - tweet id 14267681602 - #283

 

@daddymention RT @secretsushi "social CRM in the enterprise is owned by marketing... all departments have a hand in it..." via @jamiegrenneu #smcsfsv

Wed, 19 May 2010 02:34:06 +0000 - tweet id 14267682605 - #284

 

@TDefren "Everyone" can't respond to online complaints. There needs to be basic policies, gaurdrails - corps have stakeholders to consider. #smcsfsv

Wed, 19 May 2010 02:34:19 +0000 - tweet id 14267695378 - #285

 

@marcusnelson Social engagement is relationships, if the relationship is stronger, why wouldn't there be preferred treatment? #smcsfsv #scrm

Wed, 19 May 2010 02:34:37 +0000 - tweet id 14267711549 - #286
geo info: Point - lat = 37.5528 - long = -122.2998

 

@csalomonlee Look at @zappos example - employees own social. It works when everyone is on the same page, right? #smcsfsv

Wed, 19 May 2010 02:34:50 +0000 - tweet id 14267723252 - #287

 

@daddymention RT @alyce Did @jowyang just ask the ownership question? Who owns social media in enterprise. #smcsfsv

Wed, 19 May 2010 02:34:51 +0000 - tweet id 14267724149 - #288

 

@seanpower .@jowyang is asking smart questions. Glad I made the trek down. I'm being contentious, as always. #smcsfsv

Wed, 19 May 2010 02:35:22 +0000 - tweet id 14267753617 - #289

 

@marcusnelson Socialcrm panel is streaming live on http://bit.ly/d7mDUQ courtesy @RichReader #SMCSFSV /via @jfouts @smcsfsv

Wed, 19 May 2010 02:35:52 +0000 - tweet id 14267783175 - #290
geo info: Point - lat = 37.5528 - long = -122.2998

 

@jjaime Owning social media in enterprise is just temporary. All the employees should own it. #smcsfsv

Wed, 19 May 2010 02:35:56 +0000 - tweet id 14267787070 - #291

 

@Bremmel #smcsfsv @jowyang says: Is good customer service via Twitter reinforcing bad behavior? (customers complaining in public)

Wed, 19 May 2010 02:35:58 +0000 - tweet id 14267789044 - #292

 

@TDefren Love that @jowyang asks tough questions and isn't out to just play nice, makes for real discussions #scrm #smcsfsv (via @jacobm)--agreed

Wed, 19 May 2010 02:36:01 +0000 - tweet id 14267791137 - #293

 

@carlainsf Tough question @jowyang just posed is, Do you reward shouting behavior on social networks w/rapid social support? #smcsfsv

Wed, 19 May 2010 02:36:15 +0000 - tweet id 14267804965 - #294

 

@daddymention @mintsupport getting sweaty answering question about whether supporting squeaky wheel reinforces bad behavior. #smcsfsv

Wed, 19 May 2010 02:36:32 +0000 - tweet id 14267820946 - #295

 

@christineptran Social CRM risk: Do you really want to reward users who complain about you to all their followers? @jowyang #smcsfsv

Wed, 19 May 2010 02:36:33 +0000 - tweet id 14267822147 - #296

 

@TinaHui Glad you did! RT @seanpower: .@jowyang is asking smart questions. Glad I made the trek down. I'm being contentious, as always. #smcsfsv

Wed, 19 May 2010 02:36:51 +0000 - tweet id 14267838609 - #297

 

@setlinger As companies see growth in #SCRM, they'll deal with the "organizational hairball," says @wendyslea #SMCSFSV #bestquotesofar

Wed, 19 May 2010 02:36:54 +0000 - tweet id 14267841361 - #298

 

@ahesse Certainly hope so RT @smcsfsv: @ahesse: I think trend will move to #vrm, where the CUSTOMER dictates how to manage the relationship #smcsfsv

Wed, 19 May 2010 02:37:03 +0000 - tweet id 14267849946 - #299

 

@Kingsley2 Wow, we're discussing negative comments, real fresh topic at #smcsfsv

Wed, 19 May 2010 02:37:22 +0000 - tweet id 14267868176 - #300

 

@seanpower Foursquare is the new loyalty card. #smcsfsv

Wed, 19 May 2010 02:37:23 +0000 - tweet id 14267868792 - #301

 

@smcsfsv @seanpower: and we love you for it. Trek down and solid questions. #smcsfsv

Wed, 19 May 2010 02:37:25 +0000 - tweet id 14267870688 - #302

 

@TinaHui "Even negative comments are good customer support monitoring and feedback" - @mintsupport #smcsfsv

Wed, 19 May 2010 02:37:35 +0000 - tweet id 14267880576 - #303

 

@Bremmel #smcsfsv Salesforce says they try to drive customers back to their own site for product feedback

Wed, 19 May 2010 02:37:47 +0000 - tweet id 14267891930 - #304

 

@smcsfsv #smcsfsv @jowyang says: Is good customer service via Twitter reinforcing bad behavior? (customers complaining in public) /via @Bremmel

Wed, 19 May 2010 02:37:49 +0000 - tweet id 14267893339 - #305

 

@ravit_ustrategy @csalomonlee: Yes, but @zappos started w/ that culture before "social." Easy move to social. RE: at @zappos-employees own social. #smcsfsv

Wed, 19 May 2010 02:38:00 +0000 - tweet id 14267903527 - #306

 

@jfouts There have to be policies for orgs to respond to social queries so the messaging is clear. #SMCSFSV

Wed, 19 May 2010 02:38:24 +0000 - tweet id 14267927045 - #307

 

@JohanLange I believe our processes should be that good and transparent the customer may screen them at any time. #luck #smcsfsv

Wed, 19 May 2010 02:38:37 +0000 - tweet id 14267938681 - #308

 

@chrisheuer Am always amazed at how rarely people in #scrm talk about understanding a market & leveraging those insights #smcsfsv @jowyang?

Wed, 19 May 2010 02:38:52 +0000 - tweet id 14267953512 - #309

 

@JohanLange RT @setlinger: Social should transcend all departments, says @mich8elwu, @lithiumtech at #SMCSFSV. #SCRM /yes!

Wed, 19 May 2010 02:38:57 +0000 - tweet id 14267957998 - #310

 

@TDefren Don't reward the haters & trolls. #smcsfsv

Wed, 19 May 2010 02:38:59 +0000 - tweet id 14267959954 - #311

 

@daddymention When is the answer to crowd control in CRM more crowd? #smcsfsv

Wed, 19 May 2010 02:39:26 +0000 - tweet id 14267985005 - #312

 

@smcsfsv There have to be policies for orgs to respond to social queries so the messaging is clear. #SMCSFSV /via @jfouts

Wed, 19 May 2010 02:39:33 +0000 - tweet id 14267991867 - #313

 

@TinaHui RT @jfouts: There have to be policies for orgs to respond to social queries so the messaging is clear. #SMCSFSV

Wed, 19 May 2010 02:39:35 +0000 - tweet id 14267993568 - #314

 

@tamicasey RT @chrisheuer: Lithium, coming from a gaming heritage, builds incentives and rewards into their platform. #smcsfsv /via @ravit_ustrategy

Wed, 19 May 2010 02:39:42 +0000 - tweet id 14267999762 - #315

 

@smcsfsv Am always amazed at how rarely people in #scrm talk about understanding a market & leveraging insights #smcsfsv @jowyang? /via @chrisheuer

Wed, 19 May 2010 02:40:00 +0000 - tweet id 14268016778 - #316

 

@davekim It's not just fear. Some companies use social to find those influencers. To hit the jackpot. To influence 1M by influencing 1. #smcsfsv

Wed, 19 May 2010 02:40:08 +0000 - tweet id 14268024046 - #317

 

@danperezfilms RT @chrisheuer: Amazed at how rarely people in #scrm talk about understanding a market & leveraging those insights #smcsfsv @jowyang?

Wed, 19 May 2010 02:40:25 +0000 - tweet id 14268040576 - #318

 

@csalomonlee Intersting point - let the wisdom of crowd help - @wendyslea #smcsfsv

Wed, 19 May 2010 02:40:26 +0000 - tweet id 14268041642 - #319

 

@secretsushi I like @wendyslea 's comments. She knows what she knows and knows what she doesn't know. #smcsfsv

Wed, 19 May 2010 02:40:59 +0000 - tweet id 14268073059 - #320

 

@thegravityjones RT @kristiewells: I misquoted @jowyang earlier...it was 'customers don't care what DEPARTMENT you are in, they just want their problems solved' #smcsfsv

Wed, 19 May 2010 02:41:01 +0000 - tweet id 14268074916 - #321

 

@carlainsf #SMCSFSV panel on #socialCRM: @jowyang moderator, @jamiegrenney @wendyslea @mich8elwu @mintsupport http://tweetphoto.com/23013435

Wed, 19 May 2010 02:41:04 +0000 - tweet id 14268077438 - #322

 

@jfouts The crowd will moderate complainers for you if you encourage them before you need their support. #SMCSFSV

Wed, 19 May 2010 02:41:13 +0000 - tweet id 14268086728 - #323

 

@lizasperling @secretsushi @robertcastaneda @jowyang the the loudest AND the most strategic kid gets the most milk #smcsfsv

Wed, 19 May 2010 02:42:10 +0000 - tweet id 14268141086 - #324

 

@chrisheuer RT @setlinger: Social should transcend all departments, says @mich8elwu, @lithiumtech at #SMCSFSV. #SCRM /yes! /via @JohanLange

Wed, 19 May 2010 02:42:19 +0000 - tweet id 14268149320 - #325

 

@christineptran Good question: Who owns our data? Or can we at least regulate and see our data? #smcsfsv

Wed, 19 May 2010 02:42:27 +0000 - tweet id 14268157458 - #326

 

@juleszunich RT @TDefren Don't reward the haters & trolls. #smcsfsv ~~> Amen

Wed, 19 May 2010 02:42:42 +0000 - tweet id 14268171613 - #327

 

@secretsushi RT @lizasperling: @secretsushi @robertcastaneda @jowyang the the loudest AND the most strategic kid gets the most milk #smcsfsv

Wed, 19 May 2010 02:42:51 +0000 - tweet id 14268179662 - #328

 

@digital_consult Would a social CRM tool that gives a person an influence score be useful for businesses? #smcsfsv http://bit.ly/crJTQE

Wed, 19 May 2010 02:42:55 +0000 - tweet id 14268183550 - #329

 

@mjayliebs Watching the #smcsfsv tweets - when done, based on the tweets, this might be of interest http://bit.ly/cKyle5 #scrm

Wed, 19 May 2010 02:42:57 +0000 - tweet id 14268186002 - #330

 

@jfouts RT @lizasperling: @secretsushi @robertcastaneda @jowyang the the loudest AND the most strategic kid gets the most milk #smcsfsv

Wed, 19 May 2010 02:43:08 +0000 - tweet id 14268196000 - #331

 

@Bremmel Salesforce says: Once a company collects your social data, it's theirs. Up to them to share it back to consumers or not. #smcsfsv

Wed, 19 May 2010 02:43:39 +0000 - tweet id 14268224885 - #332

 

@robertcastaneda Social systems are the API to people. People plug into systems, we are now a datasource #smcsfsv

Wed, 19 May 2010 02:43:53 +0000 - tweet id 14268238870 - #333

 

@mjayliebs @themaria - not no one owns #scrm, everyone is responsible and accountable to customer (closer to everyone owns) #smcsfsv

Wed, 19 May 2010 02:44:02 +0000 - tweet id 14268246221 - #334

 

@evanhamilton Do we need a data standard for customer data so companies can transmit it between systems (IE people leaving Zendesk)? Dangerous? #smcsfsv

Wed, 19 May 2010 02:44:14 +0000 - tweet id 14268258328 - #335

 

@mjayliebs RT @jacobm: Salesforce says yes, the size of your network should affect the service u receive #scrm #smcsfsv scary | They really said that?

Wed, 19 May 2010 02:44:51 +0000 - tweet id 14268293170 - #336

 

@setlinger As companies aggregate social data--checkins, tweets, etc--who owns it? @mich8elwu & @jamiegrenney say the company. #SMCSFSV

Wed, 19 May 2010 02:44:53 +0000 - tweet id 14268294409 - #337

 

@christineptran Companies: I'd like my data but I know you're not going to give it to me. #socialcrm #smcsfsv

Wed, 19 May 2010 02:44:56 +0000 - tweet id 14268297822 - #338

 

@TDefren Is it ethical to automate responses ("Thank You", "we'll get back to you", etc) to facilitate social crm scaling? #smcsfsv (via @seanpower)

Wed, 19 May 2010 02:45:23 +0000 - tweet id 14268324644 - #339

 

@kristiewells @davekim: Ha, so sweet of you to say. Thank you so much for coming tonight. #smcsfsv

Wed, 19 May 2010 02:45:42 +0000 - tweet id 14268342342 - #340

 

@jjaime @setlinger if I produce the data and it's public it's a shared ownership. Sadly laws aren't made for this era. At least not yet. #smcsfsv

Wed, 19 May 2010 02:45:52 +0000 - tweet id 14268352752 - #341

 

@samwhitmore Guy at #smcsfsv meeting says he asked Safeway for his discount card data. Safeway refused. But he still shops there; he likes the discounts.

Wed, 19 May 2010 02:45:58 +0000 - tweet id 14268358026 - #342

 

@TinaHui Great questions from the #socialcrm #smcsfsv panel tonight. Gotta love our audience!

Wed, 19 May 2010 02:46:13 +0000 - tweet id 14268372841 - #343

 

@TinaHui Valid point. RT @robertcastaneda: Social systems are the API to people. People plug into systems, we are now a datasource #smcsfsv

Wed, 19 May 2010 02:46:40 +0000 - tweet id 14268398072 - #344

 

@TDefren Would a social CRM tool that gives a person an influence score be useful for business? #smcsfsv http://bit.ly/crJTQE (via @digital_consult)

Wed, 19 May 2010 02:46:41 +0000 - tweet id 14268399619 - #345

 

@secretsushi "...we have talked abut the online component of SCRM, but what about using it offline?" via @jacobm #smcsfsv

Wed, 19 May 2010 02:46:49 +0000 - tweet id 14268406251 - #346

 

@setlinger Guy at #smcsfsv asked Safeway for his discount card data. They refused. But he still shops there; he likes the discounts. /via @samwhitmore

Wed, 19 May 2010 02:47:04 +0000 - tweet id 14268420843 - #347

 

@TinaHui Using any interaction online or offline to improve relationship and product = #socialcrm systems working properly. -@salesforce #smcsfsv

Wed, 19 May 2010 02:48:40 +0000 - tweet id 14268512536 - #348

 

@carlainsf RT @setlinger: Retailers used to worry about putting social in the purchase path. Now they see it as pre-sales, says @wendyslea. #SMCSFSV

Wed, 19 May 2010 02:48:43 +0000 - tweet id 14268515456 - #349

 

@alysdrake Don't reward the haters & trolls. #smcsfsv /via @TDefren

Wed, 19 May 2010 02:48:52 +0000 - tweet id 14268524042 - #350

 

@jacobm Thank you @chrisheuer !!!!! #scrm #smcsfsv glad I'm not the only one thinking that

Wed, 19 May 2010 02:49:34 +0000 - tweet id 14268564148 - #351

 

@marcusnelson Any interaction w/ a customer that improves the insight & relationship should be logged for future engagement. #scrm #smcsfsv

Wed, 19 May 2010 02:49:43 +0000 - tweet id 14268573272 - #352
geo info: Point - lat = 37.5541 - long = -122.2919

 

@kristiewells @thiscollective: I use Tweetie which is fairly each to switch, but will have less errors of I focus on one account. :) #smcsfsv

Wed, 19 May 2010 02:49:45 +0000 - tweet id 14268575061 - #353

 

@HowellMarketing Don't reward the haters & trolls. #smcsfsv /via @TDefren /via @alysdrake

Wed, 19 May 2010 02:49:56 +0000 - tweet id 14268585180 - #354

 

@TinaHui Did you know? @mediafunnel does provide a #socialcrm capacity to auto respond to CS issues to an extent & is improving. #smcsfsv

Wed, 19 May 2010 02:50:16 +0000 - tweet id 14268605871 - #355

 

@carlainsf RT @smcsfsv: Agreed 100% --> Don't reward the haters & trolls. #smcsfsv /via @TDefren

Wed, 19 May 2010 02:50:59 +0000 - tweet id 14268647755 - #356

 

@shivsingh Conversations are the center of business. Conversations must be linked to customer records. #smcsfsv /via @TDefren (well put ~SS)

Wed, 19 May 2010 02:51:03 +0000 - tweet id 14268650400 - #357

 

@CarriBugbee @jamesckim Forgot to :cc you on answer re: influencer scores for CRM tools: http://twitter.com/CarriBugbee/status/14268525425 #smcsfsv

Wed, 19 May 2010 02:51:48 +0000 - tweet id 14268694357 - #358

 

@evanhamilton Nice! @chrisheuer: "What's the biggest sin of original CRM that we have to avoid now?" No specific answers... #smcsfsv

Wed, 19 May 2010 02:51:52 +0000 - tweet id 14268698525 - #359

 

@seanpower I thought he was going some place completely different with "swap party" #smcsfsv

Wed, 19 May 2010 02:51:59 +0000 - tweet id 14268705260 - #360

 

@CreativeSage Appreciating the #smcsfsv tweets about panel presos on #SCRM — thanks, @SMCSFSV friends.

Wed, 19 May 2010 02:52:10 +0000 - tweet id 14268715203 - #361

 

@smcsfsv As companies aggregate social data--checkins, tweets, etc--who owns it? @mich8elwu & @jamiegrenney say the company. #SMCSFSV /via @setlinger

Wed, 19 May 2010 02:52:28 +0000 - tweet id 14268733561 - #362

 

@TDefren @chrisheuer forces panel to keep it real. "I hear 360• view of customer and shudder." difference vs old CRM? Customer has control #smcsfsv

Wed, 19 May 2010 02:52:44 +0000 - tweet id 14268748749 - #363

 

@daddymention If control is the biggest sin in early CRM, then how do companies trust brand advocates? #smcsfsv

Wed, 19 May 2010 02:53:37 +0000 - tweet id 14268799360 - #364

 

@TDefren If I'm going to be "identified by my social connections" then I need new friends! ;) #smcsfsv

Wed, 19 May 2010 02:53:53 +0000 - tweet id 14268815482 - #365

 

@jjaime Old CRM was never about Relationships #SCRM needs to be. #smcsfsv

Wed, 19 May 2010 02:54:12 +0000 - tweet id 14268833048 - #366

 

@MAS_is_more Don't reward the haters & trolls. #smcsfsv /via @TDefren @alysdrake @HowellMarketing

Wed, 19 May 2010 02:54:18 +0000 - tweet id 14268839393 - #367

 

@TinaHui "A social network is a powerful way to disambiguate people. No 2 people have the same social network." - @mich8elwu from @lithium #smcsfsv

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