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Member #: 776
Primary Chapter: Chicago

Jeannie Walters

CEO

Jeannie Walters (@jeanniecw) is the Chief Customer Experience Investigator™ and the CEO/Founder of 360Connext, a Customer Experience consulting firm based in the Chicago area. Jeannie's solid grasp of the entire spectrum of challenges and services involved in the totality of customer experience is what earned her a place in the 2012 TEDx Naperville experience. She has spent more than 15 years helping companies improve retention, employee engagement, and overall customer experience. She has helped improve the experience at universities, technology companies, banks and some of the largest financial services companies in the world. Jeannie is a member of Faith Popcorn’s Talent Bank, a group of experts tapped for trend-setting information and Women Employed. As a member of Vistage International, she was Member of the Year in 2007. She served as Executive Director of ChicWIT, part of a 25,000+ member women’s business network, and as an appointed member of former Illinois State Treasurer Judy Baar Topinka’s Advisory Board for Women’s Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.

Content Created By Member
02.20.2014
Email Subscription Gray Tactics
There’s bad advice going around. That’s my conclusion after seeing the same thing over and over and over again. A lot of us who make it a point to meet people, share cards and share connections are...
Social Media Clubhouse
01.22.2014
The Great Twitter Experiment of 2014
Remember when Twitter was fun?   I joined Twitter in the first half of 2008 and quickly started enjoying meaningful conversations with people from all over the world. It was energizing. It was...
Social Media Clubhouse
12.19.2013
7 Social Media Resolutions for 2014
I want to change my social media habits. How about you? Here are a few of my social media resolutions. I might even start this year! 1. Ignore the ugly. Too much of social media is based on the worst...
Social Media Clubhouse
11.26.2013
Social Media Survival: Albatross or Condor?
Image Credit: GrrlScientist via Creative Commons Why am I comparing social media strategy to birds? Because the Condors, while still not out of the evolutionary woods, have a dedicated...
Social Media Clubhouse
11.08.2013
A Great Customer Experience Trumps…
What does a consistently great customer experience trump? You’ve read a lot of posts about “this trumps that” and “that trumps this.” I’m guilty; I wrote one. But let’s talk about the customer...
Social Media Journal
11.06.2013
Do You Advocate for Your Brand Advocates?
The “end game” of a lot of marketing and customer experience teams is to gain brand advocates. These aspirational characters speak so highly of your brand and feel so connected  to your company, they...
Social Media Journal
11.04.2013
5 Tenets for a Stellar Social Customer Advocate
How would you define community management? It’s difficult to find a working definition of the role, since it’s slightly different in each organization. I like this one from The Community Roundtable...
Social Media Journal
11.01.2013
Lack of Employee Advocacy is a Disservice to Your Business
I bet you’ve had a moment in your career where you had an awesome idea or wanted to counter one but you were afraid of ‘making a fuss’ because it ‘isn’t in my department’. Idea collaboration should...
Social Media Journal
10.31.2013
Spooky Microinteractions Linger
Happy Halloween! Do you know what a FUSER is? I didn’t, either. Our microinteraction of the month is an oldie but goodie. Why are we so obsessed about microinteractions around here? Well, it started...
Social Media Journal
10.30.2013
Men’s Wearhouse: Shareholder Centric Versus Customer Centric
For those of us who have worked in and around corporate environments, it’s not uncommon to hear shareholder centric comments like “the shareholders aren’t happy” or “what will our shareholders think...
Social Media Journal

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