Jeannie Walters
CEO
Jeannie Walters, a customer experience consultant with more than 15 years of experience serving mid-market and Fortune 500 companies, specializes in developing social media strategy, improving face-to-face and online experiences to improve customer retention, cross-sales and transactions - in short, bottom-line results.
Jeannie is also a mom to 2 great boys, board member of the Chicago chapter of Social Media Club and member of Faith Popcorn's Talent Bank. She was a Vistage Member of the Year and is known for her Tedx presentation and more recently, her presentation at SOBCon 2013.
Content Created By Member
| 05.22.2013 |
Are You Ignoring Your Real Customer’s Buying Behavior?My sister remembers when the “fancy” mall opened in our hometown. She and my mom would dress up to go. By the time I was ready to hang out at the mall, I trudged from one store to the next in jeans... |
Social Media Journal |
| 05.20.2013 |
Find Your Mobile Customers Where They AreIt’s challenging to find your customers, but it probably shouldn’t be, right? I mean, you create a product and find a market and there you go. Business 101. Today, however, it’s more challenging than... |
Social Media Journal |
| 05.17.2013 |
Rackspace Gets Fanatical About Customer ExperienceBen Hart, Senior Director of Customer Loyalty at Rackspace, was the Keynote Speaker for the Customer Experience Professionals Association (CXPA). Rackspace is a $1.3 Billion hosting company that is... |
Social Media Journal |
| 05.15.2013 |
How eBay is Unlocking The Customer JourneyDuring the Customer Experience Professionals Association (CXPA) Member Insights Exchange, one of the breakout sessions was a presentation by Brian Bolten, Vice President/Director, Engagement... |
Social Media Journal |
| 05.13.2013 |
Operating System Comparison: Special 360Connext VideoWe have a special video for you today! How would you compare the experience between different operating systems? Are you an Android user or an Apple user? Sometimes the answer is not so simple. We’ll... |
Social Media Journal |
| 05.09.2013 |
Satisfaction and Loyalty: New ResearchToday, Maritz will be announcing the results from a comprehensive study into U.S. consumer loyalty programs. The study, the first released by Maritz, aims to help explore the motivations of brand... |
Social Media Journal |
| 05.08.2013 |
Real-Time Audience FeedbackI had the honor of speaking at SOBCon conference for entrepreneurs hosted by Terry “Starbucker” St. Marie and Liz Strauss this weekend. The theme of the event this year was the “Customer-Centered... |
Social Media Journal |
| 05.06.2013 |
The Gamification of ExperienceHow many meetings have you sat in recently where the term “gamification” has come up? It’s often waved in front of an executive as either a magic elixir or a battle cry. Gamification, it is stated,... |
Social Media Journal |
| 05.03.2013 |
Mastering Monster Loyalty, Lady Gaga StyleWith all the talk of understanding customers, it’s sort of amazing we haven’t had this discussion before. OF COURSE Lady Gaga is an ideal role model for anyone who wants to focus on community... |
Social Media Journal |
| 05.01.2013 |
Multi-Channel ExperienceIs it multi-channel or omnichannel? That is the question. In this ever changing and speediest of worlds, we are tweeting from our phones, planning playdates on our tablets, and presenting via webcams... |
Social Media Journal |
