Jeannie Walters
- Professional
CEO
Customer experience consultant with more than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include developing social media strategy, improving face-to-face, call center and online user experiences to improve customer retention rates, cross-sales, and transactions - in short, bottom-line results.
I'm also a mom to 2 great boys, board member of the Chicago chapter of Social Media Club and member of Faith Popcorn's Talent Bank.
Content Created By Member
| 05.18.2012 |
Marketing In The Round: Read This Bookhref="http://www.360connext.com/site/wp-content/uploads/2012/05/photo1.jpg"> class="alignleft size-full wp-image-2077" title="Marketing In The Round" src="http://www.360connext.com/site/wp-... |
Social Media Journal |
| 05.01.2012 |
Costco, Customer Experience Success & Little Things.href="http://www.360connext.com/site/wp-content/uploads/2012/05/Costco1.jpg"> class="size-medium wp-image-2044 alignright" title="Costco" src="http://www.360connext.com/site/wp-content/uploads/... |
Social Media Journal |
| 04.27.2012 |
The Secret Ingredient? Passion.href="http://www.360connext.com/site/wp-content/uploads/2012/04/SAM_2667.jpg"> class="alignleft size-medium wp-image-2027" title="CXPA Chicago" src="http://www.360connext.com/site/wp-content/... |
Social Media Journal |
| 04.25.2012 |
Repeated Messages for Customer Experiencehref="http://www.360connext.com/site/wp-content/uploads/2012/04/Seth.jpg"> class="alignleft size-medium wp-image-2021" title="Seth" src="http://www.360connext.com/site/wp-content/uploads/2012/04/... |
Social Media Journal |
| 04.23.2012 |
When What’s New Isn’t Necessarily What’s Righthref="http://www.360connext.com/site/wp-content/uploads/2012/04/robot.jpg"> class="alignleft size-medium wp-image-2011" title="robot" src="http://www.360connext.com/site/wp-content/uploads/2012/... |
Social Media Journal |
| 04.20.2012 |
Why Customer Anecdotes Can Tell You As Much as Metricshref="http://www.360connext.com/site/wp-content/uploads/2012/04/anecdote.jpg"> class="alignleft size-medium wp-image-1997" title="anecdote" src="http://www.360connext.com/site/wp-content/uploads/... |
Social Media Journal |
| 04.18.2012 |
You Called Me. Please Don’t Ruin My Day.I was minding my own business. The call came into my home phone and the caller ID never quite identified who was calling. So I made the mistake of answering. href="http://www.360connext.com/site/wp-... |
Social Media Journal |
| 04.16.2012 |
The Bad Breakups in Customer ExperienceIt’s just like that boyfriend who started off great and then left you in a fit of rage. You know the one you can’t talk about without rolling your eyes about how awful it was “at the end”? Except... |
Social Media Journal |
| 03.13.2012 |
Trends Influencing Customer ExperienceIt’s my last day here at the title="SXSW" href="http://www.sxsw.com" target="_blank">South By Southwest Interactive Festival in Austin, Texas. It’s been the wild ride it always is, including... |
Social Media Journal |
| 03.09.2012 |
Live from Austin: Customer Experience v. Everything Elsehref="http://www.360connext.com/site/wp-content/uploads/2012/03/Austin-by-alexdecarvalho.jpg"> class="size-medium wp-image-1953 alignleft" title="Austin by alexdecarvalho" src="http://www.... |
Social Media Journal |
