Jeannie Walters
- Professional
CEO
Customer experience consultant with more than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include developing social media strategy, improving face-to-face, call center and online user experiences to improve customer retention rates, cross-sales, and transactions - in short, bottom-line results.
I'm also a mom to 2 great boys, board member of the Chicago chapter of Social Media Club and member of Faith Popcorn's Talent Bank.
Content Created By Member
| 01.31.2012 |
Loyalty is DeadIs there such a thing as brand loyalty? I argue the answer is no. Before you start href="http://12most.com/2011/08/30/12most-quotes-steve-jobs/" target="_blank"> quoting Steve Jobs and proclaiming... |
Social Media Journal |
| 01.03.2012 |
The One Customer Experience Resolution For 2012It’s the time of year where we are re-dedicating ourselves to betterment. We want what’s new, fresh and better! If there is one way to create a better customer experience, it’s this: Advocate. The... |
Social Media Journal |
| 12.08.2011 |
Your Customer Standard: Your MomWould you talk to your mom like this? It’s a simple litmus test. I snapped this picture at the nearby href="https://twitter.com/#!/SportsAuthority" target="_blank">Sports Authority. Isn’t there a... |
Social Media Journal |
| 11.28.2011 |
Why Social Media (Still) Workshref="http://www.360connext.com/site/wp-content/uploads/2011/11/Easy.jpg"> class="alignleft size-medium wp-image-1810" title="Easy" src="http://www.360connext.com/site/wp-content/uploads/2011/11/... |
Social Media Journal |
| 11.21.2011 |
Real Gratitude for Clients and Customershref="http://www.360connext.com/site/wp-content/uploads/2011/11/Thanksgiving.jpg"> class="alignright size-medium wp-image-1795" title="Thanksgiving" src="http://www.360connext.com/site/wp-content... |
Social Media Journal |
| 11.18.2011 |
7 Simple Ways To Consider Your Customerhref="http://www.360connext.com/site/wp-content/uploads/2011/11/Welcome.jpg"> class="alignleft size-thumbnail wp-image-1783" title="Welcome" src="http://www.360connext.com/site/wp-content/uploads... |
Social Media Journal |
| 09.26.2011 |
Themes from Social Media WeekI had the privilege of sitting on a panel with my fellow Social Media Club of Chicago board members, Jeff Willinger, Barbara Rozgonyi, Amy Ravit Korin andTim McDonald, as part of Social Media Week ... |
Chapter Blog |
| 08.31.2011 |
Social Media Analytics: Book ReviewIf I were reviewing Social Media Analytics by Marshall Sponder (@webmetricsguru) via the 140 character limit of Twitter, I'd probably sum it up like this: A tad academic and dry, but FULL of... |
Chapter Blog |
| 06.28.2011 |
When Are B2B Customers Likely To Switch?class="alignleft size-thumbnail wp-image-1304" title="Loyalty" src="http://www.360connext.com/site/wp-content/uploads/2011/06/Loyalty-150x99.jpg" alt="" width="150" height="99" /> There is some... |
Social Media Journal |
| 06.23.2011 |
For Customer Experience Insights: Peek Over The Fencehref="http://www.360connext.com/site/wp-content/uploads/2011/06/overfence.jpg"> class="alignleft size-thumbnail wp-image-1291" title="overfence" src="http://www.360connext.com/site/wp-content/... |
Social Media Journal |
