Jeannie Walters (@jeanniecw) is the Chief Customer Experience Investigator™ and the CEO/Founder of 360Connext, a Customer Experience consulting firm based in the Chicago area. Jeannie's solid grasp of the entire spectrum of challenges and services involved in the totality of customer experience is what earned her a place in the 2012 TEDx Naperville experience. She has spent more than 15 years helping companies improve retention, employee engagement, and overall customer experience. She has helped improve the experience at universities, technology companies, banks and some of the largest financial services companies in the world. Jeannie is a member of Faith Popcorn’s Talent Bank, a group of experts tapped for trend-setting information and Women Employed. As a member of Vistage International, she was Member of the Year in 2007. She served as Executive Director of ChicWIT, part of a 25,000+ member women’s business network, and as an appointed member of former Illinois State Treasurer Judy Baar Topinka’s Advisory Board for Women’s Issues. Walters was awarded the Businesswoman of the Year in 2001 by the Business Ledger and as An Outstanding Woman of Achievement in 2002 by the Girl Scouts of America.