Jeannie Walters
CEO
Jeannie Walters, a customer experience consultant with more than 15 years of experience serving mid-market and Fortune 500 companies, specializes in developing social media strategy, improving face-to-face and online experiences to improve customer retention, cross-sales and transactions - in short, bottom-line results.
Jeannie is also a mom to 2 great boys, board member of the Chicago chapter of Social Media Club and member of Faith Popcorn's Talent Bank. She was a Vistage Member of the Year and is known for her Tedx presentation and more recently, her presentation at SOBCon 2013.
Content Created By Member
| 06.17.2013 |
How In-Store Navigation Impacts Customer ExperienceFew phrases conjure up more anxiety than “we’re lost.” It’s difficult for some of us to even remember life before Global Positioning Satellites (GPS) navigation saved us from that feeling many times... |
Social Media Journal |
| 06.14.2013 |
Customer Journeys Are More Jungle Gym Than FunnelHumans like things that make sense. Math. Logic. GPS Directions. Customer journeys are often represented in the same way. The sales funnel is so simple, in theory. We put the many prospects in the... |
Social Media Journal |
| 06.12.2013 |
Customer Experience Death By DesignYou’ve heard of death by PowerPoint, right? That feeling when the presenter, whether in a conference or company meeting, is reading poorly worded phrases off generic bulleted lists is enough to kill... |
Social Media Journal |
| 06.10.2013 |
Event NavigationSometimes things just present themselves. As we announced our theme for the month of June was findability – a critical component to the customer experience – a few of us attended various conferences... |
Social Media Journal |
| 06.05.2013 |
Our Latest Exclusive Customer Experience InsightsThe 360Connext team has been putting a lot of thought into what it means to be a member of the CXI® Club. We believe our subscribers should get the first look at our exclusive customer experience... |
Social Media Journal |
| 06.03.2013 |
Are Your Customers Finding What They Need?Is there anything more frustrating than trying to find what you believe is a core function of a web site and NOT being able to do so? How about searching for a restroom in a busy department store... |
Social Media Journal |
| 05.31.2013 |
Multi-Channel Experience Won’t Change EverythingFor the entire month, we’ve been exploring and discussing the multi-channel experience which is quickly considered the new normal. Multi-channel experience is challenging. You have to get your ducks... |
Social Media Journal |
| 05.30.2013 |
It’s Your Fault, Customer: Microinteraction of the MonthI love when we get microinteraction submissions from members of our community! It shows two things: 1. These small moments matter. Just as we preach around here, those small moments we have to... |
Social Media Journal |
| 05.28.2013 |
5 Keys for Multi-Channel Customer SupportCustomers are seeking your attention in immediate and demanding ways. They are asking questions on Twitter, but if you are not fast enough in your response, they are jumping on to your Facebook page... |
Social Media Journal |
| 05.24.2013 |
Three Things Your Employees Crave From YouOne of today’s most important trends in business is to utilize mobile in order to go where our customers are. We don’t tell them what medium to use. We adapt our efforts to reach out where they like... |
Social Media Journal |
