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Jesus Hoyos

Managing Parnter, Solvis Consulting

Managing Partner of Social Consulting

Analyst, Influencer, Consultant and Blogger, CRM en Latinoamerica (JesusHoyos.com, LLC)

 

More about me: http://about.me/jesushoyos 

Content Created By Member
06.24.2013
Despegar.com and SugarCRM
In this 10 minute video I had the opportunity to interview Juan Manuel De Carolis, Customer Service Regional Manager at Despegar.com. We discussed his experience selecting and using SugarCRM as part...
Social Media Journal
05.11.2013
My #SugarCon 2013 Presentation - SCRM and the global impact.
Global Considerations for sCRM Strategy from Jesus Hoyos
Social Media Journal
05.09.2013
Repost - Welcome to CRM Idol Season 3 #crmidol #crm #scrm
This is a repost. Original post found here. Welcome to CRM Idol Season 3 We've had quite a ride up to now. None of us ever realized that this competition would get this important to the CRM...
Social Media Journal
05.06.2013
42+1 Live to Air Interview Series with Robert Lavigne and Jesus Hoyos (#Latam, #CRM, #SocialCRM)
Early in 2013 I had the oportunity to discuss the Social CRM market in Latin America with Robert Lavigne. We discussed different topics from the cultural aspects of implementing Social CRM to the...
Social Media Journal
04.06.2013
#CustomerService100 finalists announced!
The #CustomerService100 finalists are announced! Excellent list to influencers and practicioners of in the customer service industry. I am honor to be number 26 on the list compiled by ICMI Call...
Social Media Journal
04.01.2013
Cloud People: My interview with SAP about the cloud.
This is a repost of my interview about the cloud with SAP. What does the cloud mean to you? Cloud enables me to do things quickly and be more agile - both in terms of my personal life as well as...
Social Media Journal
03.04.2013
The impact of social media in the call center #latam #scrm
Tim Wilson from Nearshore Americas interviews me about the impact of social media in call center and BPOs from Latin America. I had the opportunity to discuss my views around analytics, communities...
Social Media Journal
01.27.2013
2013 Predictions with SAP Game-Changers #SAPRadio
I had the oportunity with other guest speakers to discuss some 2013 predictions with SAP - Radiocast with SAP GamepChagers about the 2013 predictions - hosted with Bonnie D. Graham.
Social Media Journal
01.14.2013
Top CRM Blogs 2012
CRMOutsiders announces the TOP CRM Blogs from 2012. Here is the list for 2011. I have the opportunity to in both years (Spanish blog). Make sure you follow this impresive list of CRM practicioners,...
Social Media Journal
12.01.2012
Customer Loyalty at SAPPHIRE Madrid 2012
During the Sapphire Madrid 2012 I had the opportunity to discuss the importance of customer analytics in creating customer loyalty programs. The interview starts at the 11:55 min.  
Social Media Journal

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