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As Director of Operations, Social Media, I am responsible for ensuring client satisfaction, including responsiveness to requests and helping clients to fully take advantage of our Social Media Monitoring (SMART) service. Over the past eight years, I have worked directly with Fortune 500 clients on their anti-phishing, online brand protection and social media monitoring strategies. As a member of the Anti-Phishing Working Group (APWG) and representative of the International Trademark Association (INTA) on behalf of BrandProtect, I have participated in a variety of industry conferences, committees and white papers.

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