How Brands Build Community Through Storytelling Apps Like Cowbird, YouTube and Tumblr
Many brands today are still figuring out how to tell their story, show the human side of the brand, and connect with their audience on a deeper level than just their products and services. If that isn’t hard enough, there are a myriad of avenues by which to do so…should your brand use Facebook, a blog, YouTube, Pinterest, none, or all of the above? It’s important for each brand to see where their audience is first, and use the tools that most resonate with their audience and engages them where they prefer to be engaged. However, it doesn’t hurt to try new tools and see if they “fit” the brand’s identity as well as the audience. Test and Learn – great motto.
3 Tools to consider and see if they “fit” and why:
(1) Cowbird – Use photos, text, and/or sound to tell the story of a moment in time, a brand, a product, a service, a person who works there, a consumer, or what have you. Video isn’t available (as of yet), and it’s only a web service (although apparently mobile friendly), but it appears to have a growing community as photos are so easily uploaded and shared. People love to tell “their story” and brands can collaborate with cowbird to tell a “saga” or something more. However there is currently no advertising as they are trying to keep it pure to contributors. Benefit for brands? A community of people who are engrossed in stories and visual content – and ones who will share, and engage with it via “likes” or “re-telling” a story (basically like a re-blog on twitter, which is a high value action on this platform). Also the potential opportunity to partner with Cowbird for feature content.
(2) YouTube: The Archive and the storytelling vehicle that has lasted the test of time. Video like photos are a great tool to tell a brand’s story. It can be used to tell a six second snippet (the “vine” rage) or it can be longer and tell a consumer’s journey, a sneak peek on a product line, the inside scoop on an event, or how and why an employee loves every moment of working for a particular brand. Whatever the video may be – it is a piece of the brand – and it’s story. Not sure how to break into video content? Not sure if you can afford it? Start small; start simple but start with a content strategy on how that video will amplify your current brand’s story and/or revive it from the dead. Did I mention it’s only one of the largest search engine’s on the web? Cough Cough – SEO (huge perk).
Great Example: The Lego Story [Watch The Video]
(3) tumblr – a blogging platform and so much more for brands and consumer alike. From fashion brands like Nordstrom to finance brands like American Express, tumblr has become a place to not just tell a story but allow the consumer to see a different side of the brand; and of course explore and engage with fun, digestible content – from posts to photos to videos and more.
ProTip: when using a platform like tumblr (or your blogging place of choice) always consider the amount of time and amount of content your brand has for both quality and frequency. Your audience will expect fresh, new, engaging content on a consistent basis.