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customer service

Home » customer service
Read more about the article Enhance Customer Service with Social Media Engagement

Enhance Customer Service with Social Media Engagement

  • Post author:Golden
  • Post published:February 10, 2016
  • Post category:Uncategorized

More and more consumers are turning to social media first to voice complaints, have complicated situations resolved, and express concerns in the case of a crisis. Studies have found people…

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Read more about the article Adding Social Media to the Supply Chain

Adding Social Media to the Supply Chain

  • Post author:mordecai.holtz
  • Post published:February 3, 2016
  • Post category:Social Media

Is A Lack of Presence on Social Media Impacting the Supply Chain? If you had to ask supply chain executives about social media, they'd probably get stuck somewhere after the word…

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Read more about the article Nobody’s Perfect: A Lesson in Social Customer Service

Nobody’s Perfect: A Lesson in Social Customer Service

  • Post author:Joe Yeager
  • Post published:April 20, 2015
  • Post category:from the clubhouse

I want you to do something that you’ve probably never done before. I want you to hope that people complain about your company on your social media sites. Sounds like…

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Why Copy and Paste Customer Service is Dead

  • Post author:Chelsea Hickey
  • Post published:December 13, 2013
  • Post category:from the clubhouse

Social customer service is no longer avoidable.Customers are airing brands’ dirty laundry, complaining and giving kudos on social networks, expecting a timely and personal response in return.Not only do brands…

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The Rise of Social in Customer Care

  • Post author:markandphil
  • Post published:November 21, 2013
  • Post category:from the clubhouse

If you are a social media professional, you are probably working closely with your peers in the customer care department. If you are not, you really should be.Customer care in…

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Why Social Customer Service Falls Behind

  • Post author:Jeannie Walters
  • Post published:August 19, 2013
  • Post category:from the clubhouse

As customers, we expect a lot from companies who use social media to respond to customer service issues. Scratch that. We expect ALL companies to be responsive when we go to…

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The Broken Brand Promise: Progressive

  • Post author:hardaway
  • Post published:June 13, 2012
  • Post category:from the clubhouse

Dear Progressive:Saul Bellow wrote a novel, Herzog, in which the hero occupied his time writing angry letters to public figures. I really don’t have time to do that, but the customer experience I just had…

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Read more about the article All you need to know about social media customer service in 8 emoticons

All you need to know about social media customer service in 8 emoticons

  • Post author:courtneyseiter
  • Post published:April 25, 2012
  • Post category:from the clubhouse

Social media marketers have a lot to say in a little space. We've only got 140 characters on Twitter, and Facebook posts with 80 characters or fewer garner higher engagement rates.…

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Read more about the article Hello Vendors … My name is Mireille…And… I’m No Longer Your Customer

Hello Vendors … My name is Mireille…And… I’m No Longer Your Customer

  • Post author:mireillem10
  • Post published:April 11, 2012
  • Post category:from the clubhouse

It has been suggested that you need to attract at least ten to fifteen customers for every customer you lose; with social media, the numbers increase significantly.     Vendors…

Continue ReadingHello Vendors … My name is Mireille…And… I’m No Longer Your Customer

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