Enhance Customer Service with Social Media Engagement
More and more consumers are turning to social media first to voice complaints, have complicated situations resolved, and express concerns in the case of a crisis. Studies have found people…
More and more consumers are turning to social media first to voice complaints, have complicated situations resolved, and express concerns in the case of a crisis. Studies have found people…
Is A Lack of Presence on Social Media Impacting the Supply Chain? If you had to ask supply chain executives about social media, they'd probably get stuck somewhere after the word…
I want you to do something that you’ve probably never done before. I want you to hope that people complain about your company on your social media sites. Sounds like…
Social customer service is no longer avoidable.Customers are airing brands’ dirty laundry, complaining and giving kudos on social networks, expecting a timely and personal response in return.Not only do brands…
If you are a social media professional, you are probably working closely with your peers in the customer care department. If you are not, you really should be.Customer care in…
As customers, we expect a lot from companies who use social media to respond to customer service issues. Scratch that. We expect ALL companies to be responsive when we go to…
Dear Progressive:Saul Bellow wrote a novel, Herzog, in which the hero occupied his time writing angry letters to public figures. I really don’t have time to do that, but the customer experience I just had…
Social media marketers have a lot to say in a little space. We've only got 140 characters on Twitter, and Facebook posts with 80 characters or fewer garner higher engagement rates.…
It has been suggested that you need to attract at least ten to fifteen customers for every customer you lose; with social media, the numbers increase significantly. Vendors…