When it comes to mastering customer service on social media, who does it best? Look no further than the watering bowl. It’s the pet industry.

Dog and cat lovers may be some of the most loyal (and at times most demanding) customer around, so having a strong customer strategy is key. In this panel discussion, we’ll explore the importance of having a strong service level agreement (SLA), how to deliver a clear, authentic voice and how mastering customer interaction can have ripple effects on a brand’s reputation.

Infuse a bit of customer wisdom into your social strategy and join us at Bark-K for an informative conversation worthy of a few round of a-paws.

Run of Show

• 5:30 p.m. to 6 p.m. | Networking
• 6 p.m. to 6:30 p.m. | Panel Discussion
• 6:30 p.m. to 7 p.m. | Q&A and Networking

Your $10 ticket comes with a drink on us!

ABOUT OUR PANELISTS

Terri DeMent, Director of Customer Service at Nestlé Purina North America

Jessica Cooke, Owner of Yuppy Puppy Pet Spa

Tom Bazzle, Communications Coordinator at Treats Unleashed

ABOUT THE VENUE